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Customer Service Rep(03831) - Winter Garden, FL
Respond to customer inquiries and resolve issues with professionalism and empathy
Winter Garden, Florida, United States
yesterday
Domino's Pizza
Global pizza delivery and carryout chain offering customizable pizzas, sides, and desserts ordered online, via app, or in-store.
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Customer Service Rep - Winter Garden, FL
We are seeking a friendly and dedicated Customer Service Representative to join our team in Winter Garden, FL. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.
Responsibilities include:
- Responding to customer inquiries via phone, email, and chat in a timely and efficient manner
- Assisting customers with product information, order processing, and account management
- Identifying and escalating complex issues to appropriate departments when necessary
- Maintaining accurate records of customer interactions and transactions
- Collaborating with team members to ensure consistent, high-quality customer experiences
- Staying updated on company products, services, and policies to provide accurate information
- Participating in ongoing training and development programs to enhance customer service skills
- Contributing to a positive work environment by maintaining a supportive and customer-focused attitude
Qualifications include:
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Patient and empathetic approach to customer interactions
- High school diploma or equivalent
- Flexibility to work various shifts, including weekends and holidays, as needed
Additional job details include physical requirements such as standing, walking, sitting, lifting, carrying, pushing, climbing, stooping/bending, crouching/squatting, reaching, and hand tasks. Team members may also be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, and pizza peel.
Customer Service Rep(03831) - Winter Garden, FL
Winter Garden, Florida, United States
Support
About Domino's Pizza
Global pizza delivery and carryout chain offering customizable pizzas, sides, and desserts ordered online, via app, or in-store.