Customer Service Rep (08361) - 4301 San Bernardo Ave

Customer Service Rep

Rainbow Pizza, dba Domino's, is a locally owned and operated Domino's franchise dedicated to providing excellent service, quality food, and a positive team environment. We take pride in delivering hot, fresh pizza and great customer experiences while supporting our employees and the communities we serve.

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Laredo, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Assist customers with product inquiries, order processing, and account management
• Resolve customer complaints and concerns with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to address complex customer issues
• Stay updated on company products, services, and policies to provide accurate information
• Identify and escalate priority issues when necessary
• Contribute to maintaining high customer satisfaction ratings
• Participate in team meetings and training sessions to enhance skills and knowledge

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in basic computer skills and customer service software
• Previous customer service experience preferred
• High school diploma or equivalent
• Bilingual (English/Spanish) capabilities are a plus
• Ability to remain calm and professional in challenging situations
• Flexible schedule, including availability for evenings, weekends, and holidays as needed

Physical Requirements

Standing: Most tasks are performed from a standing position

Walking: For short distances for short durations

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24-30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching: Reaching is performed continuously; up, down and forward.

Hand Tasks: Eye-hand coordination is essential; use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists.