Customer Service Rep (01448) 716 E. Broadway

Customer Service Rep

Join our team as a Customer Service Representative at our Louisville, United States location! We're looking for a friendly and empathetic individual to provide exceptional support to our valued customers.

We are MBR Management (a locally owned Franchise of Domino's) & we strive to treat all of our team members like family. Our goal is to get to know each team member & help you accomplish your goals whether it is a career with us or just earning some extra cash!

Job Responsibilities

• Answer incoming customer calls, emails, and chat messages promptly and professionally
• Resolve customer inquiries, complaints, and issues with patience and a positive attitude
• Process orders, refunds, and exchanges accurately and efficiently
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to ensure customer satisfaction
• Document customer interactions and update account information in our customer service software
• Identify and escalate complex issues to appropriate team members or supervisors
• Provide personalized solutions to meet individual customer needs
• Contribute to a supportive team environment and assist colleagues when needed

Qualifications

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Active listening skills and the ability to empathize with customers
• Patience and the ability to remain calm in challenging situations
• Efficient time management and multitasking capabilities
• Proficiency in basic computer skills and customer service software
• High school diploma or equivalent
• Previous customer service experience preferred
• Customer service certifications are a plus
• Ability to work in a fast-paced, dynamic environment
• Team player with a positive attitude and willingness to learn

Benefits

• Flexible hours
• Competitive wages
• Employee discount on all food items
• Advancement opportunities
• Paid training

FULL TIME DRIVERS BENEFITS (in addition to above benefits):

• Offered Health, Dental & Vision Insurance after 60 days of employment
• Voluntary accident coverage/Critical illness coverage
• Flexible Spending Accounts
• Ability to contribute to a 401(k)