Assistant Manager (04312) 135 Grafton Station Ln : $17.50 / HR

Assistant Manager

The Assistant Manager is responsible for all things that happen during the shift. This includes cost controls, inventory control, cash control, and customer relations.

Shift: Full Time

Salary: $17.50 per hour

RESPONSIBILITIES

(40%) Manage Store Operations and Drive Results

• Comply with and manage any applicable local food safety requirements for certification of the team
• Inspect and correct store cleanliness and image issues
• Delegate regular or routine tasks (i.e. prepping food, cleaning/sanitation, stocking boxes, etc.)
• Prep the store at closing so it's ready for opening
• Manage, communicate, and improve service times during a shift
• Complete inventory process correctly when needed
• Serve as manager-in-charge for opening and closing shifts with support from GM or AGM
• Assists with making schedules
• Perform quality checks on all orders to ensure product meets standard

(20%) Build an Effective Team

• Partner with your AGM and GM to create a positive environment in the store
• Support the onboarding process for candidates and new team members
• Answer basic questions about career paths at Domino's
• Train staff on various team member tasks
• Recognize and correct behaviors that violate policy
• Set consistent expectations and hold others accountable to them

(20%) Provide Best in Class Customer Service

• Build relationships with new and frequent customers
• Review and respond to customer feedback
• Understand menu items and describe the products to customers when needed
• Monitor team performance from a customer's point of view
• Coach the team on upselling orders
• Ensure the team remains in proper image throughout the duration of the shift
• Drive service results and address areas of opportunity

(10%) Maintain Food Safety and Team Member Safety

• Promote team member safety inside and outside of the store by consistently communicating the importance of safety
• Ensure team members are completing required training in a timely manner
• Execute correct procedures for safety and security incidents
• Promote delivery expert safety by assisting with call backs, ensure drivers use lock boxes, and following safe delivery protocols
• Take responsibility for watching, preventing and reacting to any shortages in the store

(10%) Operate and Troubleshoot Technology

• Introduce or train on new technology with support from an AGM or GM
• Check, operate, and troubleshoot systems as directed by an AGM or GM
• Leverage recommended operations technology to complete and track routines

Qualifications

Prior experience in a management role or similar experience preferred

Prior experience in a customer service or applicable role preferred

Demonstrated ability to lead by example and ensure accountability from team

Ability to problem solve and resolve customer concerns and/or complaints

Proven ability to work as a part of a team to achieve a common goal

Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)

Excellent verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed

Must embody Domino's Values; Do the Right Thing; Put People First; Create Inspired Solutions; Champion our Customers; and Grow and Win Together

Physical Requirements

Standing: Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4".

Walking: For short distances for short durations

Sitting: Paperwork is normally completed in an office at a desk or table

Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72" high.

Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray.

Pushing: To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. Trays may also be pulled.

Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance.

Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station. Toe room is present, but workers are unable to flex their knees while standing at this station. Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas.

Reaching: Reaching is performed continuously; up, down and forward. Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones.

Hand Tasks: Eye-hand coordination is essential. Use of hands is continuous during the day.

Frequent activities require use of one or both hands: Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Team members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

Other Requirements

Identify any other requirements, such as travel, work environment, location, working hours, and requirements for driving specific job duties.

Exposure To:

• Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
• In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
• Sudden changes in temperature in work area and while outside.
• Fumes from food odors.
• Exposure to cornmeal dust.
• Cramped quarters including walk-in cooler.
• Hot surfaces/tools from oven up to 500 degrees or higher.
• Sharp edges and moving mechanical parts.
• Varying and sometimes adverse weather conditions when delivering product, driving and couponing.

Sensing:

• Talking and hearing on telephone. Near and mid-range vision for most in-store tasks.
• Depth perception.
• Ability to differentiate between hot and cold surfaces.
• Far vision and night vision for driving.

Temperaments:

• The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions.

Domino's Team USA stores value honesty, transparency, and accountability, and we want