IT Support Specialist - Remote Eligible

IT Support Specialist

Domaine is the world's largest independent Shopify design and development partner. We are a team of commerce experts dedicated to creating, building, and growing ambitious and beloved brands. As pioneers and not just participants in our industry, we are inspired to write, break, and re-write the rules for a new generation of commerce.

Responsibilities

• Provide first-level IT support for all employees, resolving technical issues related to hardware, software, and network connectivity
• Manage and support access to software licensing and third-party vendors including: auditing access & permissions, ensuring minimum level of access is maintained at all times.
• Complete onboarding and offboarding tasks including device management and tooling access.
• Administer and maintain the company's MDM (JAMF) installation for Apple hardware management
• Assist in maintaining IT and security documentation, including policies, procedures, and knowledge base articles
• Review and align our IT practices with the information security commitments we have with our clients.
• Support the implementation and monitoring of company information security policies
• Monitor and address basic software vulnerabilities within the company's technology ecosystem
• Maintain inventory of IT assets including issuing and retrieving devices
• Provide basic troubleshooting for cloud-based IT environments including Google Workspace, Slack, Notion, JIRA, and Confluence
• Create and maintain documentation for common IT issues and resolution procedures
• Participate in the Information Security Steering Committee as directed by the Director of IT
• Coordinate the company's InfoSec activities through an established InfoSec calendar and roadmap Actively
• Collaborate with cross-functional teams to identify and implement improvements in our IT practices and processes

Skills & Experience

• 2+ years of experience in IT support, help desk, or similar role
• Bias to action with a focus on continuous improvement & scaling recurring IT & InfoSec tasks
• Experience with mobile device management systems, particularly JAMF
• Basic understanding of information security concepts and best practices
• Knowledge of cloud-based remote first IT environments (Google Workspace, Slack, Notion, JIRA, Confluence)
• Basic understanding of networking concepts
• Expertise in MacOS troubleshooting and support
• Excellent problem-solving and troubleshooting skills
• Strong written and verbal communication skills
• Experience with Security Assessments and Audits, particularly ISO 27001 is a plus
• Understand best practices for managing security for a work from home client environment.

We are an Equal Opportunity employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.