Operations Escrow Officer - Remote Eligible

Operations Escrow Officer

The Operations Escrow Officer has significant national title and escrow closing experience. They are responsible for executing Refinance closings with timeliness, expertise, and precision. They will proactively meet customer needs and provide a delightful closing experience. They exhibit company values, collaborate with their leaders to create an efficient, enjoyable work environment.

Responsibilities

• Communicate, timely, professionally and courteously with our borrower and lender customers
• Establish and maintain effective working relationships with a variety of lenders
• Identify and understand curative issues that require attention/resolution and direct communication with lender or borrower
• Communicate with borrower or lender to resolve curative issues as needed
• Document preparation for necessary items including but not limited to conveyance Deeds and Subordinations where legally permitted
• Prepare final closing package, including final settlement statements, revised CDs, borrower proceeds preferences, borrower affidavits, and more
• Perform pre-close quality review of all title and escrow documents
• Review lender documents for accuracy
• Review and understand lender instructions
• Complete closings in a timely and high-quality manner
• Prepare files for final policy generation, recording, and settlement statement
• Confirm vesting during balancing
• Ensure all invoices are obtained and funds collected prior to close
• Balance a closing disclosure
• Ensure that closing documents are delivered to the notary for signing
• Verify signing details and accuracy of signed loan documents
• Perform post-close file reviews for accuracy of payoffs, vesting, and lender documents for the disbursement of funds
• Adhere to established quality and compliance standards
• Effectively manage and resolve escalations

Required Skills & Experience

• 5+ years of title & escrow experience with demonstrated success
• Proven customer service experience
• Review and understand title search
• Possess ability to understand advanced title and curative items
• Ability to speak comfortably with Executive Level associates from Lender Partners
• Have a driven, positive attitude and ability to work as a team player
• Solution Driven
• Recognize and mitigate potential risk to organization
• Must understand title search/commitment content and requirements to clear for closing
• Excellent phone, email, face-to-face and remote communication skills
• Ability to handle heavy call volume effectively
• The ability to operate in a strategic and forward-thinking manner
• The ability to multitask, focus as required and to be proactive
• Ability to thrive in a fast-paced, metrics-driven work environment
• Attention to detail and organizational skills, knowledge of general escrow practices, title insurance and regulatory guidelines, and legal documents
• Open minded to process changes, continuous system updates and enhancements
• Proficient in using various computer programs and ability to navigate educational company provided resources
• Diverse Lender experience required
• Effective time management
• Resware experience a plus!

The base salary range for this role is $53,550 - $77,400 USD.

We offer a comprehensive package of benefits to eligible employees: medical/dental/vision insurance, 401(k), generous vacation time, and paid bonding leave.

• Work/Life Balance - We encourage taking Paid Time Off (PTO)!
• 12 Weeks of Paid Family Bonding Leave (Maternity and Paternity)
• Incredible medical, dental, and vision benefits options to allow you to customize to you and your family's needs that all start on your first day of employment
• Flexible Spending Account (FSA) & Health Savings Account (HSA)
• 401K with company match program
• Short-Term & Long-Term Disability
• Commuter Flexible Spending Account (i.e. Transit or Parking)
• Supplemental Life and AD&D Insurance
• Auto & Home Insurance Group Life Insurance
• Critical Illness, Injury and Hospital Insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.