Transportation Operations Coordinator

Transportation Coordinator

General Summary: Coordinates outbound shipments to support transportation operations. Ensures timely, accurate communication and coordination across stores, distribution centers, carriers, and internal teams to maintain service standards and operational efficiency.

Key Responsibilities:

• Coordinate outbound and backhaul freight assignments to maximize truck utilization and reduce costs.
• Monitor carrier performance and ensure compliance with delivery protocols.
• Perform accurate data entry across transportation systems and ensure accuracy of carrier invoicing within those systems.
• Conduct tracking and tracing of deliveries and equipment.
• Support claims processes and ensure proper documentation for credits.
• Analyze operational trends and implement process improvements.
• Follow safety procedures and promote a clean, organized work environment.
• Adhere to company policies and perform other duties as assigned.

Qualifications:

• Education: High school diploma or equivalent required; some college preferred.
• Experience: 3–5 years of customer service experience preferred. Familiarity with DOT regulations and driver hours of service is a plus.
• Skills: Proficient in MS Office Suite (Excel, Word, and PowerPoint)

Physical & Working Conditions:

Ability to perform essential job functions with or without reasonable accommodation, including lifting, walking, standing, climbing, stooping, and kneeling. Primarily office-based in a climate-controlled environment, with occasional exposure to warehouse conditions and regulated materials.

Availability:

Must be willing to work shift hours, overtime, weekends, and holidays as needed.

Core Competencies:

Communication: Clear, professional verbal and written communication; active listening; conflict resolution.

Customer Focus: Delivers high-quality service; builds trust and strong relationships.

Job Knowledge: Applies business and industry knowledge effectively; continuously improves performance.

Problem Solving & Decision Making: Identifies root causes; implements effective solutions; takes accountability.

Quality & Safety Awareness: Maintains accuracy and attention to detail; prioritizes safety.

Relationship Management: Collaborates across teams; supports others; values team success.

Reliability & Results Orientation: Dependable; takes initiative; drives toward measurable outcomes.