Customer Support Agent - Remote Eligible
DolarApp
The Role
DolarApp is redefining how Latin America manages its finances, offering secure, seamless, and innovative financial products that empower individuals and businesses to operate globally. Join us to help build a world-class customer experience.
What You'll Do
We are looking for a Customer Support Agent to join the DolarApp Business team as a foundational member of our customer-facing function. You will be the first line of support for our business clients, solving their problems quickly, empathetically, and effectively. You'll also work closely with Operations to improve workflows and influence product improvements that reduce friction for customers.
This is a role for someone who thrives in fast-paced environments, loves solving problems, and takes ownership of delivering exceptional service.
Responsibilities
Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: Solve problems our customers face by collaborating with the rest of the Operations team, and come up with product proposals to decrease the workload.
You will get things done: Beyond the scope of work and priorities, it is in the DNA of our Operations function to do whatever it takes to win.
Owner mentality: Joining as a foundational member of the Business team, you will shape our customer facing function towards a world class operation.
What You'll Need
Fluency in English and Spanish
At least 2 years of Customer Support experience (fintech or tech company experience highly desirable)
Strong problem-solving skills – able to break down issues and identify optimal solutions
Empathy and a customer-first mindset
Resourcefulness, attention to detail, and diligence in execution
A collaborative team player who is driven, relentless, and results-oriented
Benefits
Competitive salary
Discretionary monthly performance cash bonus
Latest technology to work with
Strong team that will help you improve your skills