Customer Service Representative - Temporary

Customer Service Representative

Doherty Staffing Solutions is partnering with a global manufacturer of premium hand tools located in Monticello, MN. We are seeking candidates for Customer Service Representative roles on the 1st shift. Hours for this shift are from 7:00am-3:00pm, Monday through Friday. Compensation for these opportunities ranges between $20.00-$22.00 per hour depending on skills and experience. Interested? Get more details below!

Founded in 1939, this Company has become a leading global manufacturer of hand tools and solutions for professional tradespeople and industrial markets. Currently, over 1,400 employees manufacture and market award-winning premium tools. Their USA subsidiary offers over 3,500 products from our Monticello, Minnesota-based North American Headquarters which services North, Central, and South America.

What a Customer Service Representative will do:

• Engage with customers via email to provide pricing, availability, and lead times
• Proactively assist customers by identifying products that meet their needs and address any concerns
• Engage with customers via email to provide order status, including tracking information or estimated ship dates
• Work with operations to expedite or troubleshoot orders as needed
• Enter and validate customer purchase orders
• Communicate discrepancies in price, order multiples, or other account requirements
• Work collaboratively with customers to resolve issues
• Maintain thorough records of customer interactions in the CRM, including inquiries, resolutions, and follow-ups
• Develop familiarity with other areas of customer solutions
• Assist with additional tasks as needed to support the overall objectives of the team

What it takes to become a Customer Service Representative:

• High School Diploma or equivalent
• 2+ years of customer service experience or a related field
• Proven experience in customer service roles, demonstrating the ability to engage with customers via email effectively
• Proficient in Office 365, especially Excel. Strong ability to manage data and use spreadsheets effectively
• Ability to type at least 50 words per minute with accuracy, ensuring efficient documentation and communication
• Familiarity with ERP and CRM systems is preferred; experience with Microsoft Dynamics and HubSpot is a plus
• Exceptional ability to multi-task, prioritize, and manage time efficiently in a fast-paced work environment

Enhance your resume with this contract opportunity! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional details about the Customer Service Representative position, please contact our Rogers jobs office directly.