Customer Service Representative - 1st Shift

Customer Service Representative Opportunity

Doherty Staffing Solutions is partnering with a leading manufacturing company located in Mahtomedi, MN. We are seeking candidates for Customer Service Representative roles on the 1st shift. Compensation for these contract opportunities is $16.00 per hour. Interested? Read below for more information!

This company has built thousands of different wire and cable assemblies, electromechanical subassemblies, and box-build assemblies to meet a wide range of applications for customers throughout the world. Their flexible options and responsive processes give you a working solution that fits within your timeline and budget.

What You Will Do As A Customer Service Representative:

• Enter customer orders accurately and efficiently
• Responsible for communicating order fulfillment information
• Complete order review process
• Work with Sales team or customer on any order clarifications required
• Send customer communication, such as Sales Order Acknowledgements, Quotes, etc.
• Work with internal team on customer pull in and push out requests
• Provide job/part updates as requested by working with Scheduler
• Capture customer feedback in the correct location
• Enter customer assembly quoting requests and process distribution quotes
• Review finalized quotes for accuracy and submit to customers
• Create and maintain customer organization and part information in ERP system
• Work with Accounting on prepayments, proforma requests, and invoicing issues
• Monitor and distribute items from the CSR e-mail box appropriately
• Initiate RMA requests from customers
• Complete customer documentation requests
• Maintain accurate distribution part pricing in the ERP system

What You Need To Be A Customer Service Representative:

• High School Diploma or equivalent and at least one year of experience in a related position.
• Strong proficiency in computer skills. (Microsoft Office, CRM, ERP, etc.)
• Excellent written and verbal skills, including telephone experience necessary
• Strong analytical skills, including basic math
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to work closely with multiple personality types in numerous environments and stressful situations while remaining calm and professional
• Skill to recognize problems, identify possible causes and resolve routine problems

What are you waiting for? Apply today! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional information about the Customer Service Representative positions, please contact our East Metro jobs office directly at 651-771-2368.

Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.