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Customer Service Representative - 1st Shift

Process customer orders and provide order updates efficiently
Mahtomedi, Minnesota, United States
Entry Level
$16 USD / hour
yesterday

Customer Service Representative Opportunity

Doherty Staffing Solutions is partnering with a leading manufacturing company located in Mahtomedi, MN. We are seeking candidates for Customer Service Representative roles on the 1st shift. Compensation for these contract opportunities is $16.00 per hour. Interested? Read below for more information!

This company has built thousands of different wire and cable assemblies, electromechanical subassemblies, and box-build assemblies to meet a wide range of applications for customers throughout the world. Their flexible options and responsive processes give you a working solution that fits within your timeline and budget.

What You Will Do As A Customer Service Representative:

  • Enter customer orders accurately and efficiently
  • Responsible for communicating order fulfillment information
  • Complete order review process
  • Work with Sales team or customer on any order clarifications required
  • Send customer communication, such as Sales Order Acknowledgements, Quotes, etc.
  • Work with internal team on customer pull in and push out requests
  • Provide job/part updates as requested by working with Scheduler
  • Capture customer feedback in the correct location
  • Enter customer assembly quoting requests and process distribution quotes
  • Review finalized quotes for accuracy and submit to customers
  • Create and maintain customer organization and part information in ERP system
  • Work with Accounting on prepayments, proforma requests, and invoicing issues
  • Monitor and distribute items from the CSR e-mail box appropriately
  • Initiate RMA requests from customers
  • Complete customer documentation requests
  • Maintain accurate distribution part pricing in the ERP system

What You Need To Be A Customer Service Representative:

  • High School Diploma or equivalent and at least one year of experience in a related position.
  • Strong proficiency in computer skills. (Microsoft Office, CRM, ERP, etc.)
  • Excellent written and verbal skills, including telephone experience necessary
  • Strong analytical skills, including basic math
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to work closely with multiple personality types in numerous environments and stressful situations while remaining calm and professional
  • Skill to recognize problems, identify possible causes and resolve routine problems

What are you waiting for? Apply today! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional information about the Customer Service Representative positions, please contact our East Metro jobs office directly at 651-771-2368.

Doherty Staffing Solutions offers our valued contract employees health coverage through Benefits in a Card (preventative benefit and minimum value plans), along with weekly paychecks via a prepaid card from CHANGE. Learn more and find helpful links to additional resources at www.doherty.com/job-seekers/employee-benefits.

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Customer Service Representative - 1st Shift
Mahtomedi, Minnesota, United States
$16 USD / hour
Support
About Doherty Staffing