Account Executive, Small To Medium Business, UK

SMB Account Executive (SMB AE) For UK Accounts

As the SMB Account Executive (SMB AE) for UK accounts, you are responsible for driving and developing opportunities within small to medium businesses. Across all industry verticals, you will sell additional use cases, products, and services into existing accounts while also engaging and nurturing prospective customers. You are accountable for exceeding monthly and quarterly quotas, dedicated deal management, forecast accuracy, and driving adoption and usage with customers and prospects in collaboration with internal teams and the broader Docusign partner ecosystem. The successful SMB AE will exhibit an ability to "evangelize" new and exciting products, plus have strong cross-functional collaboration skills and exhibit success in engaging with the various pre- and post-sales resources. This position is an individual contributor role reporting to the Sales Manager.

Responsibilities include:

• Deliver programmatic engagement with existing Docusign clients to develop and maintain relationships while helping to grow Docusign's incremental revenue by uncovering additional use cases and opportunities to position the broader Docusign agreement cloud
• Qualify sales opportunities based on Docusign's sales methodology and metrics, to include client fit and success criteria
• Position Docusign's value proposition as part of the overall business solution, linking these benefits back to the key business issues of the client
• Expand the Docusign solution beyond the functionality introduced during the implementation process and consistently seek new business opportunities by presenting, recommending and upselling new Docusign products, services, and partner solutions
• Process sales orders and facilitate customer onboarding
• Manage customer needs for engagement with other Docusign resources, such as professional services, training, product management, and marketing
• Enlist customers to participate and/or speak at Docusign and partner events
• Provide accurate, timely reports and forecasts, as needed, for management
• Develop and maintain sophisticated knowledge of Docusign's products and services
• Maintain current and accurate account information, as well as leads and follow-ups for assigned clients in CRM database
• Manage overall customer loyalty, serving as an internal advocate and escalation point to clients

The job designation is hybrid, requiring employees to divide their time between in-office and remote work. Access to an office location is required. Positions at Docusign are assigned a job designation of either In Office, Hybrid, or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic requirements include:

• BS/BA degree or equivalent experience
• Experience in an AE role or equivalent quota-carrying role

Preferred requirements include:

• Fluency in English
• Experience in consultative sales and account management, preferably within a SaaS model
• Strong computer skills, including experience using sales force automation tools (preferably Salesforce.com), Microsoft Word, PowerPoint, and Excel
• Familiar with Google suite