Mitarbeiter Im Kundenservice (m/w/d)

Customer Service Representative

As a progressive technology company in the healthcare sector, we position ourselves as a dynamic healthcare marketplace. With over 6 years of market experience, we have notably grown during the pandemic, successfully evolved, and realigned our strategy. Our centrally located office in Moabit houses around 20 dedicated employees working in a flexible, hybrid work environment. Bilingualism is standard here. Currently, we focus on growing from a start-up to a scale-up to meet our ambitious growth goals.

Our company culture is characterized by innovation, team spirit, and a deep commitment to outstanding customer service. With ISO 9001 and ISO 27001 certifications, we not only underpin our efficiency in processes but also our dedication to data security.

In our continuous development, we are looking for experienced and dedicated customer service representatives (m/f/d).

Responsibilities

• You have an open ear for our customers via email and phone.
• You accept customer complaints and guarantee competent and solution-oriented treatment.
• You solve tricky cases and like to get to the bottom of problems. For more difficult issues, you work closely with your colleagues to develop solutions and approaches together.
• You have an eye for improvement potential and are happy to be involved in implementation.
• You work closely with our specialists from marketing and development.

Qualification

• You have several years of experience in telephone and written customer service in B2C or B2C areas and in handling CRM systems.
• You love to fulfill the wishes of customers in direct contact and form a cohesive unit in exchange with colleagues.
• Experience in office organization and administration.
• Strong communication skills and team capability.
• Proficient use of MS Office applications.
• Fluent German and English in speech and writing.
• Friendly and professional demeanor.

Benefits

• A great workplace in a varied and exciting work environment.
• The opportunity to work independently and contribute ideas.
• A motivated and friendly team.
• Attractive compensation and benefits.

If you want to become part of our team, we look forward to your application.