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Customer Experience Operations Manager - Remote Eligible
Design and implement a new customer feedback system to enhance user experience.
Remote
Mid-Level
3 weeks ago
✨ About The Role
- The Customer Experience Operations Manager will be responsible for designing and optimizing customer experience workflows.
- This role involves evaluating and managing customer success management platforms and ticketing systems.
- The manager will develop dashboards and reports to track key customer experience metrics.
- Collaboration with various teams, including Customer Success, Support, and Revenue Operations, is crucial for this position.
- The role includes establishing systems for capturing and analyzing customer feedback to drive improvements.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in customer experience, sales operations, or revenue operations.
- A strong background in optimizing processes and maintaining data integrity across systems is essential.
- Experience in a high-growth tech company is preferred, particularly in customer success or customer experience functions.
- The candidate should possess a solid understanding of customer experience metrics such as NPS and CSAT.
- Proficiency with customer experience technologies, including CRM systems and customer management tools, is necessary.
Customer Experience Operations Manager - Remote Eligible
Remote
Operations
Job is no longer active
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