Team Leader Customer Service Support (gn) - Location Bucharest

Team Leader Customer Service Support (GN) - Location Bucharest

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Your mission is to lead and grow a team of motivated Customer Service agents while staying connected to daily operations.

You will:

• Lead, coach, and inspire your team to achieve and exceed KPIs.
• Spend about 50% of your time hands-on in daily operations, leading by example.
• Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.
• Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.
• Monitor performance in real time, adjusting staffing and resources to meet demand.
• Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.
• Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.
• Collaborate with stakeholders to resolve customer pain points.
• Drive continuous improvement projects to make our services smarter, faster, and more efficient.
• Foster a culture of engagement, accountability, and curiosity in your team.

What makes you a great fit:

We're looking for someone who thrives in change, enjoys leading people, and is passionate about delivering excellence for customers.

Ideally, you bring:

• 2–3 years of experience in a Customer Service role.
• Experience in leading or supervising a team (a plus).
• German and English fluency (mandatory).
• Familiarity with SAP, MS Dynamics, or similar tools.
• Strong proficiency in MS Office (Excel, Word, Outlook) and reporting tools (Excel, Power BI).
• Outstanding people management, coaching, and communication skills.
• Problem-solving and decision-making ability under pressure.
• A proactive, solution-driven mindset, energized by change.
• Willingness to travel occasionally.

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.