Customer Service Representative (m/f/d) - Location: Warszawa

Customer Service Representative (m/f/d) - Location: Warszawa

Your job at DKV Mobility? As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you numerous opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 2,700 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

Do you have experience in customer service, speak Polish fluently and want to work for an innovative company that is a leader in the professional services sector? The following offer is just for you! You have the opportunity to become part of our diverse, committed and exceptional team!

• Serve as the first point of contact for customers via various communication channels (e.g., phone, email).
• Build and maintain sustainable relationships and trust with customers by providing accurate, valid, and complete information.
• Identify and assess customers' needs to ensure satisfaction.
• Meet personal and team customer service targets.
• Detect sales opportunities and transfer them to the dedicated sales department.
• Investigate and resolve incoming complaints.
• Perform data entry and maintenance of customer data in the CRM system.
• Understand main company processes and products and be proficient in using relevant tools such as CRM and SAP.
• Adhere to credit rules to prevent unpaid invoices and debts.

What makes you stand out

• Experience in customer service in industries such as banking, insurance, and financial services.
• Developed communication skills and high customer orientation.
• A passion for serving the customer, independence and diligence.
• Ability to work in a team, initiative and commitment.
• Good knowledge of MS Office (Excel, Word, PowerPoint).
• Knowledge of the SAP system is welcome.
• Good knowledge of English.
• Work in an international company with an established market position.
• Prospects for development and career opportunities in a sales-oriented company.
• An attractive remuneration package.
• A friendly working atmosphere.
• An attractive benefits package (LuxMed healthcare, Multisport, Pluxee Lunch card, foreign language classes).
• Possibility to work from home (max. 2 days per week).

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h/week). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.