Customer Service Credit & Risk Specialist (gn) - Location: Milan (italy)

Customer Service Credit & Risk Specialist (gn) - Location: Milan (Italy)

As part of a leading European B2B platform for on-the-road payment solutions, you will work in an exciting environment. Our tasks are defined by our Purpose: To drive the transition towards an efficient and sustainable future of mobility. We offer you exciting opportunities to help shape the mobility of tomorrow in a dynamic and agile environment. Our approximately 1,800 employees throughout Europe are united by a common passion: to give their best every day for our customers in more than 50 countries. True to our claim: You drive, we care. Become part of our diverse, dedicated and unique team!

The Customer Service Credit & Risk Specialist manages activities related to the payments from all our customers, in particular:

• Monitoring the payments flow
• Managing bank account change & SEPA mandate
• Performing the Cash Collection activity
• Releasing of Credit notes
• In compliance with internal policies, managing limit exceeding and executing customers block
• Performing the Economic and financial evaluation for medium and large Prospects
• Monitoring Rating deterioration of customers
• Economic and financial data maintenance
• Monitoring of the fraud process

What makes you stand out:

• Bachelor's degree
• Previous customer service experience in a commercial service company (at least 2 years)
• Familiar with payment monitoring and cash collection
• Familiar with MS office and MS Dynamics
• Good knowledge of the English language (B1 level)
• Excellent communicative skills
• Strong customer orientation
• Proactivity and high attention to details
• Good team player

We are looking forward to your application and to applicants who enrich our diverse culture! Regardless of age, gender, origin and sexual identity and orientation. Severely disabled applicants will be given preference if equally qualified. This position can be full-time or part-time (min. 30h). DKV Mobility is looking for the best talents and knows that these are not always available on a full-time basis. Many of our employees work part-time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Why DKV Mobility? Here are five good reasons...

At DKV Mobility, we are team players - because we are only successful together! #teamofteams You should feel welcome with us from the very beginning!

We've been growing for about 90 years

How we do it? We keep adapting our products and business model to meet changing customer needs. That's how we stay mobile and master every challenge the future holds.

We attach great importance to work-life balance.

We stand for the compatibility of family and career! That's why we offer flexible working hours and family-friendly working time models. In addition, we rely on a balanced mix of on-site meetings and home office.

We support you in your development

We offer you optimal conditions to familiarize yourself so that you can quickly find your way around and become a part of the team! To further your personal development, we offer you access to a modern learning environment - independent of time and location. This way you can also face the challenges of tomorrow!

We live "Lead in Green"

You want to drive the energy transition? Then you've come to the right place! We want to be the leading provider of sustainable products and services in our industry. Through our 2021 Green Pledge, we have committed to 1.) becoming a climate-positive company by 2023 and 2.) helping our customers reduce the carbon intensity of their fleet by 30% by 2030 compared to 2019.

We are a certified employer

Our employees trust us. As an employer, we regularly receive awards from independent institutes, e.g. as Top Employer Germany and as Great Place to Work!

Did you know that we have received several awards as an employer in recent years?

Have we made you curious? Then we are looking forward to your application! If you still have open questions then please contact Ilaria Gambazza.