Technical Support Rep

Technical Support Rep

Are you looking for a job you can call a career? Want to work for a company that cares about you both professionally and personally?

Since 1908, our family-owned business has earned a reputation for quality work and unmatched customer focus. We are growing and looking for a full-time Technical Support Representative with integrity and professionalism to join our team.

Who You Are:

The Technical Support Representative will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software.

What You Will Be Responsible For:

• Purchase, deploy, update, and troubleshoot mobile devices and software (Apple and Android)
• Purchase, deploy, update, and troubleshoot computer hardware and software (Windows)
• Maintain and configure servers (physical and virtual) hardware and software
• Perform administrator duties on multiple software platforms, including adding and removing users, managing permissions, etc.
• Identify, investigate, and resolve user's problems with computer and mobile device software and hardware.
• Purchase, install, and maintain networking equipment such as firewalls, switches, and access points.
• Perform periodic networking maintenance, including pulling and terminating ethernet cable, building network racks, etc.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.
• Performs other related duties as assigned.

Qualifications and Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Must be able to pass background check and drug screen.
• Must be able to travel to other Dixie offices as needed.

Who We Are:

• We believe in Doing the Right Thing
• We believe in Service Excellence
• We believe in Mutual Respect
• We believe in Delivering Happiness
• We believe in Safety
• We believe in Continuous Improvement and Dedication

Perks:

• Competitive Wages
• 401K Benefits with match program
• Paid Holidays
• Paid Time Off
• Health Plan for team members and their families
• Incentive Programs
• Marketplace Chaplains
• On staff National Certified Counselor
• Opportunity for professional growth and development

Dixie is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. Dixie will not discriminate against applicants based on race, color, religion, national origin, sex (including pregnancy and gender identity), sexual orientation, genetic information, or because they are an individual with a disability or a person 40 years old or older.

Work Schedule

• Monday to Friday

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) matching
• Referral program