Requirement Gathering & Analysis: Work with business stakeholders to understand business processes, pain points, and objectives. Document requirements through BRDs, user stories, process flows, and acceptance criteria. Analyze business needs and map them to Salesforce functionalities.
Solution Design & Collaboration: Collaborate with cross-functional teams to design Salesforce solutions that meet business requirements. Participate in solution design sessions and provide input on technical feasibility and best practices.
Implementation & Support: Assist in the implementation of Salesforce solutions, including configuration, customization, and integration with other systems. Provide support and training to end-users to ensure successful adoption of Salesforce functionalities.