Field MDM Engineer

Field MDM Engineer

Location- New York City Experience: 5+ Year Duration: 6-12 Months

Job Summary:

We are seeking a versatile and highly skilled Field MDM Engineer to join our NYC team. This is a unique role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users.

Key Responsibilities:

• MDM & Endpoint Engineering: Build deployment profiles, package applications, and manage automated OS patching.
• Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.
• Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
• Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk.
• Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware.

Required Skills:

• Experience: 2-3 years of dedicated experience in MDM administration combined with strong desktop support exposure. • Software Mastery: In-depth technical knowledge of both Apple macOS and Microsoft Windows 10/11. • Platform Expertise: o Jamf for Mac o Intune for Windows • Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware. • Scripting Basics: Ability to use Bash, Zsh, or PowerShell to automate basic setup tasks.

Preferred Qualifications:

o Jamf 100 (Jamf Certified Associate) is preferred. o Microsoft Fundamentals (e.g., MS-900 or similar foundational Microsoft 365 or Azure credentials) is required. o Bonus: Associate-level credentials like the Microsoft MD-102 Endpoint Administrator are highly preferred. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.