Job Title

Technical Support:

• Troubleshoot hardware and software issues on various devices including PCs, laptops, mobile devices, and point-of-sale (POS) systems.

• Maintain asset inventory per defined processes.

• Manage various application access permissions.

• Document incidents and resolutions in detail within the ITSM system

Training and Documentation:

• Develop and maintain standard operating procedures.

• Deliver training sessions on the use of IT equipment and software applications, aiming to reduce the volume of user errors and support tickets.

• Create user-friendly guides and resources for common issues to empower users to resolve minor issues independently.

Project Assistance:

• Support IT & business-led project implementations, including new software deployments and hardware upgrades.

Technical Support