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IT Service DESK
Provide first-level technical support to users via multiple communication channels
Entry Level
2 weeks ago
Diverse Lynx
A global IT staffing and consulting firm specializing in comprehensive talent acquisition and workforce solutions.
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Job Title
Key Responsibilities: Provide first-level contact and support for users via phone, email, chat, or ticketing system. Diagnose and resolve technical hardware and software issues. Escalate unresolved issues to higher-level support teams when necessary. Maintain and update records of issues and resolutions using the ITSM/ticketing system (e.g., ServiceNow).
Skills Required: Strong technical knowledge of hardware and software. Excellent communication skills. Ability to work in a fast-paced environment.
About Diverse Lynx
A global IT staffing and consulting firm specializing in comprehensive talent acquisition and workforce solutions.