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Service Technician
Manage on-site installation, repair, and maintenance of equipment to ensure customer satisfaction
Longview, Texas, United States
Entry Level
2 months ago
DistributionNOW
Provides energy industry supply chain solutions, distributing pipes, valves, fittings, MRO products, and related services to oil and gas operations.
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Service Technician
A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Job Responsibilities:
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions on equipment
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safe manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations/briefings within capabilities
- Build positive relationship with customers
Job Requirements:
- High School diploma and/or equivalent in work experience
- Excellent interpersonal skills, proficient in oral and written communications
- Assembly experience preferred
- Basic reading skills. Must be able to follow directions
- Ability to troubleshoot, test, repair, and service technical equipment
- Ability to perform work accurately and thoroughly
- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
Benefits:
- Competitive Salary + bonus
- 401(k)/ Retirement savings
- Comprehensive Benefits (medical, dental, vision, life and disability coverage)
- Career growth opportunities
- Friendly work environment
- Paid vacation/holidays
About DistributionNOW
Provides energy industry supply chain solutions, distributing pipes, valves, fittings, MRO products, and related services to oil and gas operations.