Service Manager

Service Manager

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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The Service Manager will be responsible for overseeing all activities in the Service Department, including supervising Service Technicians and the Inside Sales Representative, fielding service calls and emails, and coordinating service requests with the support of the Inside Sales Representative.

Job Responsibilities

• Coordinate all service calls.
• Open, post, and close all SROs (Service Repair Orders) with the assistance of the Inside Sales Representative
• Record and track all technicians' hours with an 80-85% billable hours target.
• Submit warranty claims with follow-up to ensure the factory pays claims.
• Responsible for all shipping and receiving duties.
• Maintain and adhere to the Shop Expense budget
• Promote and grow the Service Department's revenue and profitability
• Adhere to all Safety, DOT, SOX, and other regulated policies & procedures
• Maintain the Service Truck fleet.
• Other duties, as assigned.

Job Requirements

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred but not required
• Basic reading skills. Must be able to follow directions
• Customer service-oriented
• Computer navigation and utilization skills with excellent Microsoft Office proficiency
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• High attention to detail, time management, and self-motivation skills

Benefits

• Competitive Salary + Incentive program
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life, and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays