Service Helper

Service Helper

At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

A Service Helper is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Job Responsibilities:

1. Provide service and customer support during field visits or dispatches
2. Tie workflow to schedule
3. Manage all on site installation, repair, maintenance, and test tasks
4. Diagnose errors or technical problems and determine proper solutions on equipment.
5. Produce timely and detailed service reports
6. Document processes
7. Operate vehicle in a safe manner and use field automation systems
8. Follow all company's filed procedures and protocols
9. Cooperate with technical team and share information across the organization
10. Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
11. Build positive relationship with customers

Job Requirements:

• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.

Benefits:

• Competitive Salary + bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays