Account Manager II, Client Success - Remote Eligible

Account Manager, Customer Success

DISA Global Solutions is a leading safety and compliance solutions provider with customers across the globe since 1986. With a rich history of IT innovation, we have more than 55,000 customers and complete more than 10 million orders each year. DISA is proud to be a "Top Workplaces" award winner across multiple locations in 2023. We offer competitive pay, a robust benefits package, and an exciting place to work. We have a collaborative and team-oriented culture with numerous opportunities for career advancement. We host monthly appreciation events, and our internal learning and development team provides the resources for employees to engage in continuing education and training.

Essential Functions and Responsibilities:

• Act as the main point of contact for a portfolio of assigned clients/owners, building trust and delivering proactive support and solutions.
• Gain deep insight into each client/owner's business model, hiring and onboarding processes, goals, KPIs, and workflows.
• Develop and maintain detailed account and project plans that outline objectives, timelines, and progress for each client/owner. Grow the account through upsells and cross selling.
• Serve as a strategic partner to client/owner by understanding their organizational structures and challenging them to consider innovative solutions.
• Engage with client/owner stakeholders at all levels—from procurement teams to C-suite executives—to identify opportunities and close business.
• Track and analyze sales trends, revenue generation, and potential competitive threats within accounts.
• Consistently meet or exceed defined revenue targets and account growth objectives.
• Ensure that all services provided align with client goals, expectations, and internal KPIs.
• Lead and deliver impactful Quarterly Business Reviews (QBRs), highlighting service value, performance, and recommendations, often onsite and in person.
• Prepare for and follow up on key meetings and engagements including presentations, site visits, and strategy sessions.
• Proactively identify and resolve systemic issues, including performing root cause analysis and implementing solutions.
• Coordinate with internal and external stakeholders to align on client/owner needs and project deliverables.
• Oversee and follow up on client/owner escalations and open issues related to operations, billing, technology, or customer service.
• Maintain accurate and up-to-date records of account activities, meetings, and communications in CRM (Salesforce).
• Share and implement account management best practices across the team.
• Participate in additional projects and responsibilities as needed.
• Additional duties as assigned.

Key Skills and Experience:

• High School Diploma or GED required, Associate’s degree preferred, or equivalent work experience.
• 3-5 years of experience in strategic account management, preferably in the pre-hire screening, background screening, or HR services industry.
• Proven success managing complex solutions with senior-level stakeholders, including C-suite executives.
• Strong communication, negotiation, and presentation skills.
• Ability to build and sustain relationships across all levels of an organization.
• Organized, self-motivated, and results-driven, with excellent attention to detail.
• Professional demeanor with high business maturity and problem-solving capabilities.
• High level of proficiency in Microsoft Office and CRM tools such as Salesforce.
• Willingness to work flexible hours and travel occasionally for client meetings or industry events.
• Strong business writing practices and analytical skills, including the ability to interpret business and technical documents.

Work Schedule:

Monday-Friday 8:00 am – 5:00 pm CST

Physical Working Conditions:

Physical Requirements: While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit up to 8 hours a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs. (occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Pay Range: $70,000-$85,000

EOE/M/F/Vet/Disability