Account Management Coordinator - Remote Eligible

Account Management Coordinator

The Account Management Coordinator provides administrative and operational support to the Account Management team, serving as a key partner in ensuring client satisfaction and internal coordination. This role supports daily operations, prepares client materials, manages follow-ups, and maintains communication across teams to help drive successful outcomes for clients and stakeholders.

Essential Functions and Responsibilities

• Assist the Account Management team with preparing packets and presentations for clients, owners, and vendors.
• Field urgent or emergency calls requiring immediate attention and coordination.
• Create and update action items in CRM tools on behalf of the Account Management team.
• Follow up with clients, owners, and vendors after meetings to ensure next steps are completed.
• Collaborate closely with Operations and Client Support to ensure client expectations are met.
• Serve as the primary task manager to track, manage, and close all action items from client meetings.
• Assist in scheduling and organizing meetings with clients, owners, and vendors.
• Review and update documents including presentations, letters, and spreadsheets.
• Prepare high-visibility documents and presentations as needed.
• Perform other related duties as assigned.

Key Skills and Experience

• High School Diploma or GED required; Associate's degree preferred, or equivalent work experience.
• 1–3 years of experience in Account Management, Client Services, or a related field; prior experience in HR services such as background screening, drug testing, or occupational health preferred.
• Proficiency in Microsoft Office and CRM tools such as Salesforce.
• Strong communication, organization, and interpersonal skills.
• Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Professional demeanor with a commitment to providing excellent customer service.
• Ability to take initiative, follow through on commitments, and hold team members accountable for deadlines.
• Ability to handle sensitive and confidential information with discretion.

Benefits

• Personal and Sick Paid Time Off
• 401k with a highly competitive match
• 11 Paid Holidays
• Medical/Dental and Vision
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Work Schedule

Work schedule will be within the following hours of operation: Monday – Friday, 8:00 am – 5:00 pm CT.

Physical Requirements

While performing the duties of this job the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit up to 8 hours a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs (occasionally). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Working Conditions (ADA)

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job the employee is regularly required to talk, hear, walk, sit, stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms.
• Work Environment: The noise level in the work environment is moderate.

Job Pay Range

$50,000 - $65,000 Annually

EOE/M/F/Vet/Disability