Senior QA Engineer (automation)

Senior QA Engineer (Automation)

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.

The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Position Overview:

We are looking for a Senior QA Engineer to join our Diligent Data Room (previously Secure File Storage) product team. DDR is Diligent's primary solution for managing important and sensitive documents amongst a board room so that board members can collaborate, edit, and maintain their most sensitive information. Diligent Data Room integrates across multiple Diligent products and is key to the overall Modern Governance technology strategy. It is a microservice based architecture written primarily in Go-lang (backend), and React (frontend).

As a Senior QA Engineer you will be working in a Agile team and with the primarily responsibility of owning the QA strategy of complex functionalities, creating and executing automated and manual test cases and identifying/reporting defects. You'll be working closely with all members of the team to help ensure a high-quality product.

Key Responsibilities:

• Break down a larger project and help others working on the stories
• Build test strategy and test plans for complex functionalities
• Estimate, prioritize, plan and coordinate testing activities
• Help evolve guidelines and engineering practices of the team
• Perform manual acceptance testing for user stories within sprints
• Collaborate with Agile team members as solutions are developed, applying quality mindset throughout the entire development lifecycle.
• Perform all aspects of test verification, including environment management, functional and regression testing.
• Pioneer the use of AI-driven testing solutions—evaluate and implement intelligent test generation, defect prediction, and adaptive test strategies using LLMs and other AI models
• Stay up to date with AI trends, tools, and regulations and adapt team processes to latest technologies
• Mentor others, interview candidates, provide feedback
• Integrate test automation with build and delivery pipeline

Required Experience/Skills:

• 5+ years of experience in the field of testing with 3+ years of experience in automation
• Strong experience in a hands-on development in test role at a commercial software company
• Experience in automating E2E test cases with TypeScript and preferably Playwright (project is migrating from Nightwatch.js to Playwright)
• Experience in automating API level tests in Microservice architecture
• Strong understanding of AI in software engineering
• Practical knowledge of CI tools (GitHub Actions, k8s, docker)
• Experience in creating and executing manual test cases
• Excellent communication skills
• Collaborative and enjoys working in a diverse, agile environment
• Experience in mentoring junior Test Engineers

Preferred Experience/Skills:

• Previous experience within performance testing (preferably K6)
• Experience with AWS

What Diligent Offers You:

• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.