Growth Key Account Manager - 100% Remote (in Europa) (m/f/d) ENG & DE Ist Ein "MUST HAVE" - Remote Eligible

Job Description

We are on a long-term vision with this position: Our goal is to sustainably strengthen and significantly expand our team. Therefore, we are continuously looking for several dedicated and talented colleagues. We have already welcomed great new team members – and maybe you are the next valuable addition to our growing team!

What It Is About

As a Growth Key Account Manager, you are our face to the customer and an expert for our software solutions and online marketing. Your goal is to steadily grow the customer portfolio and advise clients optimally. So, thanks to your help, they also find quick and effective solutions for complex challenges. Apply now at Digistore24 – one of the top IT companies in Germany – and shape the future of the industry with us => Note: Please do NOT apply if you do not speak German AND English fluently, this is a MUST for the position

Your New Dream Job

• You make the difference: With your performance, you directly contribute to the revenue growth of Digistore24 and our VIP customers. You enable online entrepreneurs to make their info products accessible to millions of people with our software, actively promoting the digitalization of small and medium-sized enterprises.
• Long-term direct customer support: You take care of a fixed customer base, build long-term relationships, and conduct regular business reviews and calls with each of your customers to improve performance.
• Expert status: After a thorough training phase, you are a specialist in online marketing and software applications. You independently answer questions about our features and their areas of application – both in writing and over the phone.
• Growth opportunities: You immediately recognize growth opportunities and proactively advise your customers on our features to increase their sales. Based on sales trends, funnel, and performance analyses, you provide recommendations for optimizing their business.
• Everything in sight: Thanks to regular monitoring, you immediately register possible revenue declines, analyze the background, and find solutions. The support of bug reports and feature requests are also within your area of responsibility.
• Represent Digistore24: Whether at international VIP customer events, a business lunch, or at trade fairs – you understand how to nurture customer relationships face-to-face.
• PS: This is NOT a sales position.

Our Values

Please take a close look at the values. Are you ready to live them?

What Your Typical Day Looks Like

• Structure is everything: At the start, you screen all messages. On this basis, you prioritize and plan your tasks for today.
• High-priority tasks first: One of your customers has asked you to optimize their funnel. You analyze all parts, from the sales page to the order confirmation page. Thanks to your knowledge from training and the detailed checklist, you see the potential for improvement. To ensure, you briefly discuss with your team so that they can contribute their experiences. Then you agree with the customer on your recommendations.
• Now it’s your turn for your messengers. Technical questions about APIs, upsell flows, and split tests, you answer in the blink of an eye – such basics you have already learned in onboarding.
• Now there is a virtual coffee call scheduled: The next 15 minutes are reserved for a relaxed exchange over coffee with a colleague.
• A VIP customer spontaneously contacts you and asks for support with a technical problem that is new to you. You think of solution proposals and post them in the team chat. Your colleague promptly responds with feedback. Good to know that your team has your back
• In your lunch break, you meet friends at your favorite Italian restaurant around the corner. You can take this freedom because you work remotely, and you can freely design your break time.
• With a fresh mind, there is a business review call scheduled. You are super prepared because you analyzed the customer’s funnel the day before and took notes. Now you listen to the customer to learn more about their business goals and support them accordingly.
• Time for the check-in call with a customer: You noticed that she has not yet used a sales-promoting Digistore24 feature. You advise her on her revenue growth potential and help her set it up. For this, you follow the process in our knowledge database – easy!
• Next, you call a VIP customer, a doctor who offers health coaching, she has a big launch tomorrow, but for her course, she has reported a change request for product approval. Although the coaching scene is controversial, you know your customers personally and know that thanks to your colleagues in product approval, we have exclusively reputable offers on our platform. You check the approval process. The reason is quickly clear: The prices on the product page and in the order form do not match. After the adjustment, you inform the product approval team. The product goes online, your customer is grateful, and thousands of people come closer to their health goals.
• It's time to grow: Soon there is an international customer event where you will be taken out of your comfort zone. You will accompany our VIP customers live. Heart palpitations? No worries! You take 10 minutes every day to know the history of your customers and follow their current projects on social media. An "authentic connection" with your customers is very important to you.
• Today there is also an AI workshop scheduled. An AI consultant explains the use of a tool that records customer conversations and summarizes action items. This way you stay on top of the latest technology.
• With a good feeling, you go to the evening: Today you have learned something new and received constructive feedback from customers and colleagues. It is simply great to see what you can achieve.

Job Requirements

These are your superpowers

• Strong presence: You have a stable character, enjoy responsibility, and are confident in dealing with people of all hierarchical levels – even in negotiation situations.
• Communication skills: You communicate precisely and in a receiver-friendly manner. You defuse potential conflicts through sensitivity and solution orientation. Towards customers and your team, you always find the right tone – even under time pressure – and you can seamlessly switch to English if necessary.
• Account Management: You have at least two years of experience in account management and at least one year in a technical environment. You proficiently convey complex matters both in writing and verbally. Nice to have are basic knowledge of HTML, CSS, and experience in online marketing.
• Organizational talent: You work structured, reliable, and can independently set priorities. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in home office or coworking spaces.
• High motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you therefore continuously follow current trends and enjoy learning about new topics independently.

This Job Is Not For You If

• ... you have less than 2 years of professional experience in account management
• ... you have difficulty with planning and prioritizing your tasks
• ... you do not enjoy analyzing and solving (technical) problems in detail
• ... you prefer to communicate exclusively in writing with customers instead of (also) over the phone
• ... you prefer to work on short-term customer requests rather than taking care of customers long-term and with a focus on portfolio growth
• ... you do not have the ambition to continuously expand your expertise
• ... ... you do not identify with our values
• ... you do not speak German and English fluently (!) BOTH languages are a MUST HAVE

These are your benefits with us:

You do not just do a job, but work in a great remote team and see every day the fruits of your