Growth Key Account Manager - 100% Remote (in Europa) (m/f/d) ENG & DE Ist Ein "MUST HAVE" - Remote Eligible

Growth Key Account Manager

We are on a long-term vision: Our goal is to sustainably strengthen and significantly expand our team. Therefore, we are continuously looking for several committed and talented colleagues. We have already welcomed great new team members – and maybe you are the next valuable addition to our growing team!

As a Growth Key Account Manager, you are our face to the customer and an expert for our software solutions and online marketing. Your goal is to steadily grow the customer portfolio and advise clients optimally. This way, they can quickly find goal-oriented solutions for complex challenges thanks to your help. Apply now at Digistore24 – one of the top IT companies in Germany – and shape the future of the industry with us.

As a Growth Key Account Manager, you will:

• Make a difference: With your performance, you directly contribute to the revenue increase of Digistore24 and our VIP customers. You enable online entrepreneurs to make their information products accessible to millions of people with our software, actively promoting the digitalization of small and medium-sized enterprises.
• Provide long-term direct customer support: You will take care of a fixed customer base, build long-term relationships, and regularly conduct business reviews and calls with each of your customers to improve performance.
• Achieve expert status: After a thorough training phase, you will be a specialist for online marketing and software applications. You will independently answer questions about our features and their application areas, both in writing and over the phone.
• Recognize growth opportunities: You will immediately recognize growth opportunities and proactively advise your customers on our features to increase their sales. Based on sales trends, funnel, and performance analyses, you will provide recommendations to optimize their business.
• Keep everything in sight: Thanks to regular monitoring, you will immediately register possible sales declines, analyze backgrounds, and find solutions. The support of bug reports and feature requests also falls within your area of responsibility.
• Represent Digistore24: Whether at international VIP customer events, a business lunch, or at trade fairs – you understand how to nurture customer relationships face to face.
• PS: This is NOT a sales position.

Our values

Please take a close look at the values. Are you ready to live them?

These are your superpowers

• Strong presence: You have a stable character, enjoy responsibility, and are confident in dealing with people of all hierarchical levels – even in negotiation situations.
• Communication skills: You communicate precisely and in an approachable manner. You defuse potential conflicts with tact and solution-orientation. You always find the right tone with customers and your team, even under time pressure.
• Account management: You have at least two years of experience in account management and have at least one year of experience in a technical environment. You proficiently convey complex matters both verbally and in writing. Basic knowledge of HTML, CSS, and experience in online marketing are nice to have.
• Organizational talent: You work in a structured, reliable manner and can set priorities independently. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in home offices or coworking spaces.
• High motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you therefore continuously follow current trends and enjoy learning about new topics on your own.

This job is not for you if

• You have less than 2 years of professional experience in account management
• You have difficulty with planning and prioritizing your tasks
• You do not enjoy analyzing and solving technical problems in detail
• You prefer to communicate with customers exclusively in writing rather than also over the phone
• You prefer to work on short-term customer requests rather than long-term customer care with a focus on portfolio growth
• You do not have the ambition to continuously expand your expert knowledge
• You do not identify with our values
• You do not speak German and English fluently (!) BOTH languages are a MUST HAVE

Your benefits at Digistore24

At Digistore24, we are convinced: Great people do their best work when they have real autonomy, clear goals, and a supportive environment. Here’s what you can expect from us:

• 100% remote: Work permanently from home. All you need is a stable internet connection.
• You are permanently resident outside Germany? This is also possible in full-time employment in many European countries.
• Work up to 170 days a year from outside the EU! (Other countries available by agreement).
• Use up to 3 days a week in the coworking spaces of our partner.
• 30 vacation days.
• Clear structures: Work in a flexible working model and in agreement with your team.
• No rigid development plans: Your development is individually tailored to your strengths. On the job, you engage with modern and relevant topics.
• Flat hierarchies and short decision-making paths: The stability of an extremely successful German high-tech company that has preserved its start-up spirit over the years.
• Our co-founders are part of our team: We operate without external investors from our own strength and reinvest everything we earn.
• Self-determined, results-oriented teams: Work in a company culture that relies on self-responsibility, autonomy, and direct feedback instead of micromanagement.
• You receive modern equipment for your work from us.
• International, collaborative culture: Work with an international team of engaged, intelligent minds together.
• Monthly team lunches with Lieferando-Guthaben.
• Real human connection: Experience spectacular team events across Europe and build relationships that go beyond screens.
• Ownership from day one: You are not a cog in the system but an important part of an A-player team and will be personally promoted (and challenged!) by the team leadership, including in monthly one-on-one meetings.
• Work in your team on a first-name basis, without a dress code and on equal footing.

What a typical day looks like

• Structure is everything: At the start, you screen all messages. Based on this, you prioritize and plan your tasks for the day.
• High-priority tasks first: One of your customers has asked you to optimize their funnel. You analyze all parts, from the sales page to the order confirmation page. Thanks to your knowledge from training and the detailed checklist, you see the potential for improvement. To ensure accuracy, you briefly discuss with your team to get their experiences. Then you coordinate with your customer about your recommendations.
• Now your messengers are up. You quickly answer technical questions about APIs, upsell flows, and split tests – these basics you have already learned in onboarding.
• Now there is a virtual coffee call: The next 15 minutes are reserved for a relaxed exchange over coffee with a colleague.
• A VIP customer spontaneously contacts you and asks for support with a technical problem that is new to you. You think of solution proposals and post them in the team chat. Your colleague promptly responds with feedback. It’s good to know that your team has your back.
• During your lunch break, you meet friends at your favorite local Italian restaurant. You can take this freedom because you work remotely, and the break is naturally flexible.
• With a fresh mind, there is a business review call. You are super prepared because you analyzed the customer’s funnel the day before and took notes. Now you listen to the customer to learn more about their business goals and support them accordingly.
• Time for the check-in call with a customer: You noticed that she has not yet used a sales-promoting Digistore24 feature. You advise her on her revenue growth potential and help her set it up. For this, she follows the process in our knowledge base – easy!
• Next, you call a VIP customer, an MD who offers health coaching. She has a big launch tomorrow, but she has reported a change request for her product approval. Although the coaching scene is controversial, you know your customers personally and know that thanks to your colleagues in the product approval team, we only have reputable offers on our platform. You check the approval process. The reason is quickly clear: The prices on the product page and in the order form do not match. After the adjustment, you inform the product approval team. The product goes online, your customer is grateful, and thousands of people come closer to their health goals.</li