Growth Key Account Manager - 100% Remote (in Europa) (m/f/d) ENG & DE Ist Ein "MUST HAVE" - Remote Eligible

Growth Key Account Manager

We are on a long-term vision: Our goal is to sustainably strengthen our team and significantly expand it. That’s why we are continuously looking for several dedicated and talented colleagues. We have already welcomed some great new team members – and maybe you are the next valuable addition to our growing team!

As a Growth Key Account Manager, you are our face to the customer and an expert for our software solutions and online marketing. Your goal is to steadily grow the customer portfolio and provide clients with optimal advice. Thanks to your help, they will also find fast and goal-oriented solutions for complex challenges. Apply now at Digistore24 – one of the top IT companies in Germany – and shape the future of the industry with us.

Note: Please do not apply if you do not speak fluent German and English, this is a MUST for the position.

Your New Dream Job

• You make the difference: With your performance, you directly contribute to the revenue increase of Digistore24 and our VIP customers. You enable online entrepreneurs to make their info products accessible to millions of people with our software, actively promoting the digitalization of small and medium-sized enterprises.
• Long-term direct customer support: You take care of a fixed customer base, build long-term relationships, and conduct regular business reviews and performance improvement calls with each of your customers.
• Expert status: After a thorough onboarding phase, you are a specialist in online marketing and software applications. You independently answer questions about our features and their application areas – in writing and by phone.
• Growth opportunities: You immediately recognize growth opportunities and proactively advise your customers on our features to increase their sales. Based on sales trends, funnel, and performance analyses, you provide recommendations to optimize their business.
• Everything in sight: Thanks to regular monitoring, you immediately register possible revenue declines, analyze the background, and find solutions. The support of bug reports and feature requests is also within your area of responsibility.
• Represent Digistore24: Whether at international VIP customer events, a business lunch, or at trade shows – you understand how to nurture customer relationships face to face.
• PS: This is NOT a sales position.

Our values

Please take a close look at the values. Are you ready to live them?

What Your Typical Day Looks Like

• Structure is everything: At the start, you screen all messages. Based on this, you prioritize and plan your tasks for the day.
• High-priority tasks first: One of your customers has asked you to optimize their funnel. You analyze all parts, from the sales page to the order confirmation page. Thanks to your knowledge from training and the detailed checklist, you see the improvement potential. To ensure accuracy, you briefly discuss it with your team to incorporate their experiences. Then you coordinate with the customer on your recommendations.
• Now it’s your messenger’s turn. You answer technical questions about APIs, upsell flows, and split tests in no time – these basics you have already learned in onboarding.
• Now it’s a virtual coffee call with a colleague. The next 15 minutes are reserved for a relaxed exchange over coffee.
• A VIP customer spontaneously contacts you and asks for support with a technical problem that is new to you. You think of solution proposals and post them in the team chat. Your colleague promptly responds with feedback. It’s good to know that your team has your back.
• During your lunch break, you meet friends at your favorite Italian restaurant around the corner. You can take this freedom because you work remotely, and you can freely design your break.
• With a fresh mind, it’s time for a business review call. You are super prepared because you analyzed the customer’s funnel the day before and made notes. Now you listen to the customer to learn more about their business goals and support them accordingly.
• Time for the check-in call with a customer: You noticed that she hasn’t yet used a sales-promoting Digistore24 feature. You advise her on her revenue growth potential and help her set it up. You follow the process in our knowledge base – easy!
• Next, you call a VIP customer, an MD who offers health coaching. She has a big launch tomorrow, but she reported a change request for her product approval. Although the coaching scene is controversial, you know your customers personally and know that thanks to your colleagues in the product review team, we only have reputable offers on our platform. You check the approval process. The reason is quickly clear: The prices on the product page and in the order form do not match. After the adjustment, you inform the product approval team. The product goes online, your customer is grateful, and thousands of people get closer to their health goals.
• It’s time to grow: Soon there is an international customer event where you will be taken out of your comfort zone. You will accompany our VIP customers live. Heart palpitations? No worries! You take 10 minutes every day to know the history of your customers and follow their current projects on social media. An “authentic connection” with your customers is very important to you.
• Today there is also an AI workshop. An AI consultant explains the use of a tool that records customer conversations and summarizes action items. This way you stay on top of the latest technology.
• You go home with a good feeling: Today you have learned something new and received constructive feedback from customers and colleagues. It’s great to see what you can achieve.

Job Requirements

These are your superpowers

• Strong presence: You have a stable character, enjoy responsibility, and are confident in dealing with people of all levels – including in negotiation situations.
• Communication skills: You communicate precisely and in an approachable manner. You defuse potential conflicts with tact and solution-oriented thinking. You always find the right tone with customers and your team – even under time pressure.
• Account management: You have at least two years of experience in account management and have worked at least one year in a technical environment. You proficiently communicate complex matters both written and verbally. Nice to have are basic knowledge of HTML, CSS, and experience in online marketing.
• Organizational talent: You work structured, reliable, and can independently set priorities. Thanks to your excellent planning, you always keep an overview even in stressful situations and work effectively in home office or coworking spaces.
• High motivation: Our industry is constantly evolving. To optimally advise your customers as an expert, you continuously follow current trends and enjoy learning new topics independently.

This Job is not for you if

• ... you have less than 2 years of experience in account management
• ... you struggle with planning and prioritizing your tasks
• ... you don’t enjoy analyzing and solving technical problems in detail
• ... you prefer to communicate with customers exclusively in writing rather than also by phone
• ... you prefer to work on short-term customer requests rather than long-term and focus on portfolio growth
• ... you do not have the ambition to continuously expand your expert knowledge
• ... you do not identify with our values
• ... you do not speak German and English fluently (!) BOTH languages are a MUST HAVE

These are your benefits with us

You don’t just do a job, but work in a great remote team and see the fruits of your work every day

• Regular on-the-job training – you decide what you need for your development in agreement with the team management
• Become an expert in online marketing and customer support: We provide you with our top know-how during your onboarding
• The stability of an extremely successful German high-tech company that has preserved its start-up spirit
• Modern equipment: MacBook or Windows-based laptop – you decide!
• International team with a strong togetherness</li