IT Support Technician

IT Support Technician

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As an IT Support Technician, you will be required to provide professional technical support to meet the needs of the organization.

As part of your role, your responsibilities will include but not limited to:

• Installing, configuring, maintaining and troubleshooting of user workstations, laptops on company infrastructure.
• Ensuring correct software is loaded onto the user's machine before delivery. The use of Intune and the understanding of the processes and general functionality of it.
• Front line desktop support via chat support or Jira Service Management initiated requests.
• Troubleshoot problems via Teams, in-person remote desktop technologies.
• Company infrastructure monitoring and proper escalation of alerts on systems like Grafana, Kibana and Nagios.
• Office365, Exchange on-prem and Exchange365 experience.
• Microsoft Entra and Active Directory administration.
• User rights management via group membership changes in Active Directory and Entra.
• Corporate and call centre applications support, troubleshooting and issue escalation.
• Knowledge and experience on Windows 10, 11 and Mac.
• Ability to diagnose and fix hardware problems, ability to replace hardware parts.
• Exposure and knowledge of printers, networks, WI-FI, Bluetooth, hard-drives and laptop internals.
• Good knowledge of Dell products.
• Keen learner, able to apply new technologies/methods as they become available.

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively.
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals.
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope.
• Exceptional attention to detail, ensuring high standards of quality in all outputs.
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations.
• IT Qualification in A+ and AZ-900.
• Minimum of 2 years' experience in IT. Preferably in a desktop support environment.
• Valid driver's license and own vehicle.
• Ability to work shifts.

It would be great if you also have some of the following skills:

• Further qualifications in MCSE, N+ or Intune or Azure Add role-specific skill.
• Experience in monitoring of systems.

Our culture is underpinned by core values that are linked to key behavioral competencies. Along with the below behavioral competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Work from home allowance
• Team socials

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 27 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.