Retail Operations Associate

Join Dick's Sporting Goods

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

Responsibilities include:

• Greeting everyone (teammates and customers) and proactively approaching athletes to understand their needs and support their shopping experience.
• Ensuring that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead.
• Upholding company merchandising and presentation standards.
• Assisting with the unloading of trucks, processing of freight, execution of transfers, RTVS, claims, freight processing, etc.
• Fulfilling the company-defined customer experience by completing all processes according to our service level standards.
• Adhering to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintaining confidentiality of all Company information.
• Creating an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Taking an all-hands-on-deck approach to support the team across the store.
• Performing other tasks as assigned by management.

Teammate traits we look for include:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

Qualifications:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).