Field Service Engineer

Field Service Engineer - Nashville

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world. Our broad offering of diagnostic tests and licensed technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist." Why join Diasorin? Impactful work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world. Global reach & innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry. Diverse and inclusive culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive. Join our team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward. Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job scope: The field service engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. Territory includes Tennessee, Kentucky and possible Arkansas. Preferred candidate lives in Nashville or Memphis, TN.

Key duties and responsibilities:

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers.
• Submit written reports.
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions.
• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgement within defined procedures, standards and company to policies and procedures is mandatory.
• Compliance of field service technical standards is required.
• Meeting departmental expectations regarding the following: response time, PM completion rates, service callbacks, customer satisfaction survey results.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.
• Other duties as assigned.

Education, experience, and qualifications:

• Technical school or military technical training equivalent in electronics technology or computer science required.
• Biotechnical training or associate degree or higher in an engineering discipline is a plus.
• 1+ years experience in one of the following: field service, in-house biomed, customer facing role required.
• High mechanical aptitude and good problem solving/communication skills.
• Fluency in English as well as local language of the residential country is required.
• Knowledge of electronic measuring equipment.
• Ability to work with a team.
• Customer relationship skills.

Licenses and certifications:

• Valid passport or eligibility required.

Standard physical demands:

• Possible exposure to chemicals, lasers, excessive noise, etc. rarely.
• Possible exposure to mechanical, biologic and chemical hazards.

Travel requirements:

• 75% travel may be required, including international.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.

What we offer:

Salary range: $80,000 - $95,000 annually.

Diasorin offers a competitive rewards package focused on your overall well-being, including a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks.