Field Service Engineer

Field Service Engineer

The Field Service Engineer (Sacramento / San Francisco) will be responsible for:

• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 5 p.m., occasionally requiring extended workdays.

Key Responsibilities:

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Submit written reports
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding the following:
• Response time
• PM completion rates
• Service callbacks
• Customer satisfaction survey results
• Other duties as assigned.

Education, Experience and Qualifications:

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Customer relationship skills.
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required required

Standard Physical Demands:

• Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

Standard Working Conditions:

• Offsite Position - Constantly
• Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
• Vision (Color) - Constantly
• Bending - Frequently

Travel Requirements:

• 75% Travel may be required, including international.