Comp Service Supervisor

Comp Service Supervisor

Join our team at Hyatt House DC Convention Center! Working at Hyatt House DC Convention Center offers the unique opportunity to be at the heart of one of the most vibrant and historically rich cities in the country. Employees are surrounded by iconic landmarks such as The White House, the Howard Theatre, and the Smithsonian museums, all just steps away. The hotel's prime location also provides easy access to public transportation that can get you to and from work with ease. Hyatt House DC Convention Center is close to national parks, Civil War sites, international dining, shopping, and exciting sporting events. This dynamic environment not only enhances the guest experience but also creates an engaging and inspiring workplace for team members who thrive in a culturally diverse and energetic setting.

Salary Range $25.00 - $30.00 per hour (experience-based compensation)

Position Summary: The Comp Service Supervisor oversees all aspects of the hotel's food and beverage operations, including complimentary services and banquets. This role ensures the achievement of financial goals, cost control, guest satisfaction, and employee satisfaction. The supervisor will lead the team in delivering exceptional service, maintaining high standards of quality and presentation, and creating memorable dining experiences for our guests. This position requires a proactive approach to managing daily operations, addressing guest feedback, and fostering a positive work environment.

Essential Functions:

• Supervise and manage the daily operations of the food and beverage department.
• Ensure that the level of quality and presentation meets or exceeds standards daily.
• Personally respond to all guests' comments and complaints to ensure timely resolution.
• Train staff on job competencies and ensure they are aware of hotel policies and procedures, including service standards for the hotel and guest brand standards for service and cleanliness.
• Monitor the department daily to ensure all brand requirements are met in both the kitchen area and the front of the house.
• Review standards to ensure the department operates in accordance with brand and hotel requirements.
• Address staff inquiries and issues promptly and professionally.
• Responsible for training, supervising, and monitoring food sanitation and safety procedures in the kitchen and dining area.
• Collaborate with the sales and housekeeping departments to ensure banquets are handled in accordance with BEO requirements and to guests' satisfaction.
• Demonstrate positive leadership characteristics that inspire employees to meet and exceed standards and guest expectations.
• Responsible for the training, management, development, and evaluation of all food and beverage employees.
• Ensure compliance with all hotel and brand policies and procedures, as well as local, state, and federal laws and regulations.

Education and Experience:

• Previous food & beverage experience.
• Previous supervisory experience.
• Certificate in Food Sanitation is a plus.

Skills and Abilities:

• Clear verbal and written communication skills.
• Certified food handler.
• Ability to work in a fast-paced and high-volume environment.
• Ability to motivate and train employees in guest services.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that enhance their quality of life at work and beyond. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.