Territory Service Representative

Shift Incharge

Function: Operations

Reporting To: Sr. Executive / AM - Operations

Location: Chikhli

About Blue Dart Express India:

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation,

Key Responsibilities

Operational:

• Responsible for all operational activities for DP/ Apex/Etail/International shipments, in terms of inbound, outbound and transit operations for the Air Hub
• Ensure timely and accurate connections of loads onto the approved air network
• Ensure timely and accurate dispatch of inbound loads from BDA /Commercial flights to the respective service centers
• Ensure timely, accurate and profitable delivery of all shipments to customers
• Manage all cases of network changes, delay, priority runs, misconnections etc. and communicate the same to the concerned PUD Centers / Service Centers
• Handle all exception cases for Apex shipments and ensure closure of the same in collaboration with relevant departments
• Handle all internal/ external communications during the shift for smooth operations
• Conduct daily staff briefings, including communication regarding any operational changes in the Apex shipments to the concerned staff employees
• Oversee the work of loaders, tally staff and carting staff at the Hub to ensure adherence to the operational workflows and Standard Operating Procedures (SOPs)
• Oversee vehicle placement at bays and supervise the carting and tally operations for shipments
• Ensure accurate input of data during the tally processes
• Monitor loading activities and ensure safe handling of shipments as per SOPs by loaders
• Ensure appropriate and accurate completion of paperwork and documentation for necessary regulatory clearances (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads during the shift
• Monitor performance of staff for Apex operations and support in conduct of regular trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally

People:

• Provide direction, guidance and support to the employees to help them discharge their duties effectively
• Ensure capability building for the team

Key Result Areas and Key Performance Indicators