Telesales Executive
DHL
Sales Representative
Provide support to the team to achieve predetermined revenue targets by identifying and gaining business from new and existing clients.
Ensure complete customer satisfaction and provide a knowledgeable, courteous, efficient, confident and proactive point of contact to customers.
Manage revenue and shipment growth through upselling and cross-selling tactics to exceed assigned targets.
Develop personal sales plan to achieve business growth through new business acquisition and growing share of wallet within the existing client base.
Combine sales skills with DHL products and services knowledge and convert the maximum possible prospect leads into active customers.
Continually strengthen knowledge on DHL's services and general commercial awareness in order to provide the best possible standard of customer service and maximize your contribution to the sales function.
Build a strong client relationship to ensure that the account performs and grows to its maximum potential, reducing attrition rate and minimizing opportunities for competitors to gain business.
Ensure all customer agreements are cost sensitive and adhere to regional standards on profit margins/ minimum pricing tariff, to govern business interest.
Ensure that all customer issues relating to customer service, service recovery and credit control are co-coordinated and managed through the relevant DHL departments.
Ensure that all sales activities via calls and customer information is maintained accurately in the customer database.