Sr. Territory Service Representative

Sr. Territory Service Representative

About Blue Dart Express India

Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India's logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.

Purpose

Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery.

Key Responsibilities

Operational

• Service to the customer by intact and timely pickup and delivery of shipments (field work)
• Ensure connection of shipments picked up from own route
• Develop territory / route.
• Grow business with existing customers in the route
• Generating sales lead
• Sharing competition information.
• Self grooming and upgradation of product and operations knowledge

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers.
• Mentor and coach subordinates to develop the team's capabilities and build a robust succession pipeline.
• Ensure that the Service Centre is adequately staffed as per the manpower requirements.
• Ensure high level of employee engagement and retention of key performers.

Why Join DHL Blue Dart?

When you join us, you become part of a purpose-driven organization that's redefining logistics across India and beyond. Here's what you can expect:

• Competitive compensation and performance-linked incentives that reward your contribution.
• Continuous learning through structured development programs, on-the-job coaching, and access to global best practices.
• Comprehensive benefits including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong culture of recognition, inclusion, and respect—where your ideas matter and achievements are celebrated.
• Access to cross-functional and global career paths within DHL Group's diverse business portfolio.
• The pride of working for India's most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

Join us and be part of a company that's not only a leader in logistics—but also a trusted Employer of choice, committed to your growth, well-being, and long-term success.