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Specialist Professional Customer Operations
Own the end-to-end delivery of customer operations, from order management to route optimization, ensuring timely and cost-efficient logistics.
George Town, Penang, Malaysia
Mid-Level
yesterday
DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.
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Job Title
Key Tasks
- Execute customer operations plans and processes to deliver efficient logistics processes
- Execute, manage and update orders received via the system including special and non-assigned orders
- Ensure flow of goods and information across a customer's global supply chain and provide resolution for order/delivery issues
- Support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
- Undertake delivery of cartage tours, monitor and achieve tour profitability, service quality and timelines
- Promptly respond to customer enquiries, including conducting customer visits and understanding of customer requirements
- Track the available capacities and ensure optimum utilization as per the set objectives
- Resolve issues occurring in operational activities, report to management on events and exceptions, as necessary
- Ensure systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc.
- Draft reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc. and evaluate efficiency of operational performance and delivery
- Interact with other logistics operations departments, customer service and warehouse team to ensure smooth operations
- Comply with operating standards and procedures to provide cost-effective, superior and efficient customer service
- Study and resolve issues in day-to-day customer operations and execute practices focusing on increasing effectiveness and efficiency
About DHL
Global logistics leader providing international express shipping, freight transportation, supply chain management, and e-commerce delivery solutions worldwide.