Site HR Operations Coordinator

Site HR Operations Coordinator

DHL Supply Chain is the world's leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy.

At DHL we're proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we're proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed.

We are offering an exciting opportunity for the position of Site HR Operations Coordinator. In this position you will play a crucial role to support our vision of becoming a Great place to work for all.

Role Outline

Responsible for the delivery of HR services, products and systems. Work in liaison with business partners, managers and employees as well as external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost-effective position.

Key Tasks

• Work time data collection: attendance, absence, holidays, overtime, night hours, bonus.

• Onboarding for new employees on HR processes.

• First point of contact for employee inquiries.

• Hiring process documentation and preparation of data for contracts.

• Transmission of documents to managers (new employees + changes).

• Ensure incoming inquiries are answered professionally and efficiently.

• Identify and verify that employees are entitled to receive requested information.

• Perform customer‑related data gathering.

• Maintain data accuracy.

• Deliver accurate customer answers.

• Provide friendly, efficient, and effective service to customers.

• Escalate/redirect inquiries when required.

• Accurately document inquiries.

• Support and guide employees and managers on self‑service HR transactions.

• Create tickets and enter data into appropriate systems (e.g., Case Management system).

• Deliver clear, concise, and timely communication.

• Execute HR internal controls.

Customer

• Provide HR process advice to employees and managers.

Stakeholder

• Provide first‑line advice and support on HR policies and processes for local employees and managers.

• Communicate effectively with external providers (e.g., payroll, health & safety provider, medical care).

• Cooperate closely with Business HR / Resourcing specialists regarding new employees joining the business.

• Support Business HR on activities related to contract changes and termination administration.

• Coordinate with Centres of Excellence to administer HR solutions (e.g., training coordination, compensation and benefits administration, reporting and analysis).

Process

• Provide day‑to‑day administrative support focused on set standards and instructions.

• Perform tasks/interactions that address immediate issues (daily, weekly, or monthly reports/deadlines).

• Handle transactional tasks (e.g., data entry, chasing data, ensuring accuracy, running reports).

• Provide support, supervision, and direction where needed.

• Understand and apply key HR concepts, methods, tools, metrics, and standards.

• Use HR systems (e.g., PeopleSoft) and vendor/supplier systems (e.g., Kenexa for recruitment).

• Support and interact with business partners, managers, and employees on procedures and individual cases (e.g., HR administration and calculations).

• Provide advice and support in coordination with MSS/ESS.

People Management

• Member of a team responsible for delivering certain HR initiatives.

Measurement Criteria / KPIs

• Satisfaction survey.

• Quality levels achieved.

• HR scorecard.

• Timelines achieved.

• Employee Opinion Survey.

Qualifications & Experience

Education:

• Graduate degree qualification (desirable).

• HR Certification (desirable).

Experience:

• 1-2 years previous experience in administration or entry level HR role.

• Proficient software skills (MS Word, MS Excel etc).

• Knowledge of labour law (desirable).

Functional Competencies

• Has basic knowledge of HR administration and how data should be organised and stored for easy retrieval and usage.

• Follows data‑protection practices and takes precaution when uncertain.

• Knows how to communicate and interact with employees and managers.

• Analyses data for further use.

• Has basic knowledge of the use and implications of HR metrics.

• Gathers correct data to provide effective administrative support.

• Has knowledge of HR and business KPIs.

• Understands Service Level Management.

• Gathers and organizes data required for monitoring service‑level agreements.

• Proactively liaises with customers on process improvement and customer satisfaction.

• Has sound user knowledge of one or more HR, Performance and Talent Management, Recruitment and Engagement tools and information systems.

• Contributes to defining HR, Performance, Talent Management, Recruitment and Engagement system functionalities and reporting requirements based on own usage.

• Customizes simple reports and drives data analysis within existing system functionalities.

• Supports line managers with the use of all relevant HR, Performance, and Talent Management systems.

• Understands own business unit, including key business facts such as size, scale, and high‑level strategy.

• Works within a limited decision‑making scope to provide advice or decisions aligned with agreed processes.

• Analyses large volumes of data, interprets trends and themes, and provides summary information for management use.

DPDHL Core Competencies & Skills

• Maintains effective relationships with customers.

• Develops and delivers high quality / innovative products, services, or solutions.

• Focuses on customer needs and gains their commitment.

• Gains management / colleague support to meet customer needs.

• Ensures strategies / plans are aligned and reflect others' views.

• Develops strategies / plans aligned to broader organizational strategy.

• Communicates strategy.

• Establishes clear, challenging, and achievable objectives.

• Aligns resources and the organization within own area of responsibility to achieve objectives.

• Regularly reviews and communicates progress against objectives and adjusts as needed.

• Champions continuous improvement and innovation.

• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others.

• Provides employees, colleagues, and business partners with candid and regular feedback.

• Provides employees with development opportunities.

• Supports employees with career opportunities.

• Inspires others to develop themselves.

• Conveys a clear sense of personal goals and values.

• Actively seeks feedback to improve performance.

• Develops new skills and modifies behaviours based on feedback.

• Takes personal responsibility for career and development.

Languages

English – verbal and written.