Servicepoint Back Office Coordinator (m/w/d) 100%

Back Office Agent (M/W/D), 100%

DHL Express – ein Unternehmen, das Menschen verbindet! What makes DHL great? Our employees! We know that the individual contributions of each person make us the number one express and logistics company worldwide.

As the number one "World's Best Workplace™" awarded by Great Place to Work and Fortune Magazine, DHL Express is committed to creating an environment that allows every team member to make the greatest possible contribution to our business. Our company culture is based on personal commitment – to our company, to each other, and to our global communities. DHL does everything to be a great place to work. Start your career at DHL today…

For our Sales Department at our location in Regensdorf, we are looking for a Back Office Agent (M/W/D), 100% starting from March 1, 2026, or by agreement.

Become part of DHL – the world's leading logistics company! With us, you can expect an international environment, exciting tasks, and the opportunity to actively contribute to the development of our processes. We live an open company culture where your ideas count.

Your tasks:

• Drehscheibe between internal and external stakeholders for administrative matters around the DHL Service Points in Switzerland
• Management and continuous maintenance of various databases
• Ensuring process quality or independently designing and optimizing various processes
• Internal team coordination for specific tasks
• Provision of statistics and performance evaluations of partners
• Support in the opening of accounts and the assignment of creditor numbers in cooperation with Finance
• Receipt of incoming calls from Servicepoint partners and forwarding of customer inquiries to the responsible department

Your profile:

• Profound customer and service orientation
• Proactive work attitude
• Independent work and accuracy
• Team capability
• Flexibility and resilience
• Completed professional training with 3-4 years of experience in the logistics industry, service industry, or call center
• Experience in customer support
• Very good German and English skills in speech and writing
• Good French skills are an advantage
• Good office and CRM knowledge

We offer you:

• A responsible position in an international environment
• Attractive employment conditions and social benefits
• Flexible working hours and home office options
• Training and development opportunities
• Benefits for employees

Interested? Then we look forward to your application.

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