Service Quality And Infrastructure Manager

Service Quality & Infrastructure Manager

The role of the Service Quality & Infrastructure Manager is to support key operational functions to ensure improved and consistent operation performance, specifically related to service improvement, productivity, and compliance. Head of department, responsible for all Hungarian properties (4 facilities spread across Hungary) and fleet activities (currently 58 PuD vehicles, 65 company vehicles). Accountable for maintenance, management, and legislative control of all the above areas. Responsible for controlling the budget of all property and fleet related costs, specifically, leasehold renewal, energy, utilities, cleaning, fleet servicing and accident management.

Key tasks

• Convert objectives from Operations Managers into an OPS implementation plan with objectives and delegation of tasks
• Analyse & Provide innovative solutions to service issues – ask WHY!
• Analyze business processes, identify opportunities/ solutions and prioritize projects according to relevant measurement criteria
• Ensure daily / weekly operational targets are met and take immediate actions to reverse identified areas of under-performance
• Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets
• Ensure compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided
• Prepare plans and ensure utilization of facilities, equipment, materials and personnel to improve efficiency of operations
• Ensure implementation of maintenance programs including repair, regular and preventive maintenance of building, machinery, equipment and vehicles in the hubs, gateways or terminal warehouses
• Represents DHL in negotiations with suppliers and business partners
• Participates in corporate projects and in the implementation of preparatory tasks related to new investments
• Organizes the proper operation of facilities owned by the company and used in rental structures, including sorters and vehicles, with an emphasis on safety and economy.
• Plans and ensures periodic maintenance and renovation activities in order to preserve their condition and safe usability
• Ensures timely and professional repairs in the event of a malfunction. Provides a solution for business continuity during the period of the malfunction
• Prepares and monitors the infrastructure part of the corporate budget
• Proactively monitors the development of costs, ensures cost-effective and economical operation
• Maintains contact with existing suppliers. Obtains information and offers for emerging needs and provides assistance in selecting the most suitable supplier for the company's needs

Requirements

• Bsc or Msc degree at technical sciences, supplemented with qualification in quality management or relevant experience
• Demonstrate good problem-solving skills
• Ensure that the team is provided with clear performance standards and is staffed, coached, trained and motivated to meet set targets
• Speak and write fluently both in English and in Hungarian
• Demonstrate outstanding communication skills at various levels of the organization

Benefits:

• Employee Cafeteria
• Annual Bonus
• Company-provided car
• AYCM
• Meal allowance