Service Centre Manager

Service Centre Manager

DHL Express - Connecting People Through Quality and Exceptional Service

DHL, a leader in express delivery since 1969, operates in over 220 countries and territories. We strive to be the Employer of Choice and a Great Company to Work for All, creating value for our People, Leaders, Customers, Suppliers, and Communities. Recognized as the No. 1 World's Best Workplace™ by Great Place to Work and Fortune Magazine, we maintain the highest standards of excellence.

We are transforming our operations by embracing digitalization and prioritizing sustainability. Our commitment to diversity, equity, inclusion, and belonging ensures that every individual's contributions are valued. Join our "Insanely Customer Centric" Team and become a Certified International Specialist—together, we can make a meaningful impact. Start your career with DHL today!

Working Location: Tsing Yi

YOUR TASKS

• Manage service centre operations to ensure excellence services are delivered to customers, all KPIs are up to company standards with cost efficiency
• Maintain the state-of-the-art facility to achieve operations efficiency and to provide a safe work environment for staff
• Manage daily work processes and resources allocation, monitor both PUD and warehouse performance and drive for high productivity
• Work closely with Central Asia Hub, Customer Service Team, Commercial Team, Customer Operations Group and other stakeholders in daily operations to ensure processes are in line with network standards
• Execute the implementation of operational projects and initiatives at country, regional and global levels
• Manage and liaise with Owner Operators, subcontractors, service vendors and other stakeholders to ensure high service quality and for the betterment of company's interests
• Be a change agent to bring in new ideas to meet business needs and drives for continuous improvement
• Cultivating As-One team spirit within team and motivate team members for driving high performance

YOUR PROFILE

• Degree in Logistics, Supply Chain or other related disciplines
• Minimum 10 years' experience in transportation/ logistics industry; with at least 5 years' experience as people manager
• Knowledge of DHL operations systems / shipment handling process
• Profound analytical skill with cost conscious mindset
• Able to demonstrate Respect and Results focused Leadership style
• With sound experience in initiating and implementing changes to drive for high performance and continuous improvement
• Excel in presentation skills, being decisive and flexible

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited ("DHL") is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the "Ordinance") and DHL's Personal Data Protection Policy (Express) (the "Policy") at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy. All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed. You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing.

DHL is committed to be an equal opportunity employer.