Job Title

Accountabilities:

Responsible for OMS operational result at branch level.
Define, monitor and enforce targets to OMS operational units.
Select and assign key positions to reach targets.
Analyses costs and cost structure of production and derives improvement measurements and actions.
Manage OMS operation and service excellence.
Generate reports and analysis the overall service quality.
Determine organization structure, roles and responsibility and performance targets for the function.
Develop a high performance service culture.
Develop a team spirit and multitasking capabilities within the team.
Plan, organize and direct an efficient and effective functional team.
Support SHA OFR head to manage OMS operations.

Requirements:

Diploma holder or above.
Minimum 7 years of experience in forwardings.
Strong communication and collaboration skills.
Good spoken English and Mandarin.
Good computer knowledge including MS Word, Excel and PowerPoint, Chinese Word Processing.
Strong knowledge of freight forwarding, particularly in Order Management area.

Senior Manager, OMS Operations