Senior Executive - Operations
DHL
Area Operations Manager
Ensure timely, accurate and profitable delivery & pick up of shipments to/from customers as per contractual terms and conditions through effective management of Area operations
Oversee the management of Area Operations to ensure efficient operations
Drive key performance metrics for various operations processes in the Area
Ensure adherence to Standard Operating Procedures and Execution Excellence in the Area (e.g. On-time delivery performance, Transit times, RTO reduction, Timely connectivity onto the network, Reduction in errors, etc.)
Support RSP Operations and development, etc. in the area as per the organization strategy
Support the operations capability building initiatives in the Area by facilitating the conduct of various functional training programs for operations teams
Ensure optimum productivity and utilization of fleet (feeder and milk runs) in the Area
Ensure safety and security of all shipments in the Area