Senior Associate - HR Services (ECC)
DHL
Job Purpose
Administer HR Administration/Shared Services processes, products and systems in line with business needs.
Key Tasks
Administer activities for assigned HR service as per set quality standards and timelines with guidance from others
Understand and follow set standards and timelines for service delivery
Check and rectify errors during delivery as per process guidelines and precedence
Maintain service delivery records as per process guidelines
Tasks may include analysis and reporting, for both internal and external reporting, user support, data maintenance and license management
Stakeholder Management
May influence others within the job area through explanation of facts, policies and practices
Support and interact with senior colleagues of own and other teams
Develop a network of contacts to build up relationships and strengthen the organizational, product and market knowledge
Address task-related issues appropriately to maintain work relationships
Management Responsibility
Individual contributor without direct responsibility for leading others
Provide assistance and training to lower-level employees
Delegating and reviewing the work of lower-level employees
Skills
HR Policies, Business Requirements, Personnel Management, Recruiting, Payroll, HRIS, Employee Benefits, Employee Training, Employee Relations, Talent Management, Customer Relationship Management, DPDHL Business Knowledge, Business Processes, Stakeholder Management, Feedback
Qualifications & Key Requirements
Education & Experience Level
Vocational/Specialized/Technical/Certification
HR certification preferred
Possess more than 2 years work related experience in similar field, preferably in an HR Shared Service Centre.