Security Field Support Manager

Certified International Specialist

You drive for quality and great service. This will improve the life of our customers.

Would you like to become part of the world's most international company? A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Grow your career with DHL today!

Main Responsibilities:

• Provide professional security and support in resolving shipment related queries.
• Coordinate and conduct customer tours of facilities to highlight the level of security invested in by DHL.
• Ensure all Country and Hub/Gateway security policies are compatible and standardized.
• Conduct ongoing review of process and infrastructure to ensure all security risks are minimized.
• Source appropriate security vendors with respect to the purchase of security equipment.
• Monitor and audit the security services provided and maintain a monthly performance report.
• Establish professional liaison to ensure strong links are maintained between DHL and such authorities.
• Carry out audits and initiate corrective action required in order to maintain the maximum-security level in the Hub, Gateway Service Centers and Retails points/outlets.
• Maintain TAPA "A or B" standard security accreditation.
• Ensure compliance with aviation and cargo security regulations.
• Develop, implement and monitor policies, procedures and security practices to safeguard DHL employees, customers' shipments, DHL assets and information against loss, damage or incident.
• Coordinate Hub security activities and ensure compliance of DHL staff and sub-contractors with security procedures as specified in the Regional Security Policy and Procedures Manual.
• Conduct security audits (and assist other audit teams e.g. GSOP), both proactively and reactively to assess the effectiveness of security practices and procedures at the Hub.
• Coordinate the implementation of stipulated and other relevant Security training programmes for Hub personnel and in particular DHL specific training programmes such as SAFE.
• Ensure regular maintenance of equipment to guarantee 100% operational effectiveness 24 x 7 / 365.
• Ensure compliance to Regionally accredited industry bodies such as TAPA where possible and/or require.
• Initiate, co-ordinate and conduct security related investigations such as losses and other security incidents relating to DHL assets, personnel and shipments carried by DHL. Ensure that all incidents or losses are thoroughly and professionally investigated, that the causes are identified and that the appropriate measures are taken to minimize and prevent re-occurrence, ensure that any resources available to DHL in terms of assets or shipment recovery are utilized and that legal action is initiated where appropriate.

Your Profile:

• Minimum holds a bachelor's degree from any major.
• 3-5 years of related experience with preferably with exposure to investigative and prosecution work in Police, Military or Security industry.
• Able to make priorities, managing time & task effectively.
• English conversant is an advantage.

What We Offer:

• Strong career support in an international environment.
• Great culture and colleagues.
• Various benefit program.
• Access to comprehensive learning programs.

Become part of our team. If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - We look forward to receiving your application!