Sales Support

Sales Support

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Provides offices support to the Sales Department. DHL Global Forwarding has an opening Sales Support in Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Sales Support Position Sales Support Administrator provides offices support to the Sales Department.

Account/Field Sales/Telesales and Business Development Managers) by:

• Answering customer general inquiries.
• Generates by acquiring lists of prospects (potential customers) across all customer segments.
• Qualifies prospects (as prioritized by Sales Steering/Performance Teams) on their type/ nature of business, contact data and size of customer needs (products used volumes, key lanes, regions) to identify their revenue potential.
• Captures call information and enters qualification results in the iSell to generate notifications to lead originators/Sales organization
• Cleans lead lists and data with provided captured information in iSell
• Compiling a daily list of qualified sales leads, delegating leads in Isell to the sales,
• Department (BDM, KAMS, Field Sales, Telesales) and providing sales data
• Conducts campaign calls to prospects customers not assigned to a Sales person.
• Coordinates and adapts Local, Global,Regional market communication plan to support country Sales objectives.
• Coordinates management of office supplies, equipment and facilities.
• Developing and monitoring performance indicators for the sales and staff members managing sales tracking tools and assisting on managing sales tracking tools
• Monitors and reports back on Sales Departments KPI's and attends to the PD Board
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
• Preparing business reviews.
• Preparing estimates costings and rate proposals and proposal writing.
• Preparing Sales reports e.g. Sales Index reports including revenue development, churn rates, hit rates, pipeline size, etc. by customers
• Provides administrative support and follow-up on matters arising.
• Scheduling customer meetings and conferences.
• Supporting the customer contract by preparing customer documents
• Supporting the customer planning and implementation process

Now, here is what we need from you!

• Clear understanding of Excel, Word and Power Point
• Excellent telephone skills the ability to handle client complaints
• Good organizational and interpersonal skills
• Excellent command of the English language (both written and verbal)
• Proven ability to build effective, long term relationships with clients
• Proven ability to work under pressure and a demonstrated ability to use own initiative
• High level of attention to detail
• Experience: Minimum 1-3 years' experience in a Forwarding/Clearing Industry in a commercial role/ sales admin.
• Education: Matric

We offer:

• Comprehensive training and development opportunities.
• Mentorship from experienced freight forwarding professionals and senior leaders.
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered. Our Purpose: Connecting People, improving lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.