Sales Operations Specialist

Sales Operations Specialist

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world.

DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start your career with DHL today…

DHL Express currently has an opening for a Sales Operations Specialist in our Mississauga, ON office. The Sales Operations Specialist is responsible for providing accurate and timely rate quotes for ad-hoc shipments weighing 50 kgs or more. This role involves managing the GSRT desk that serves the sales team, ensuring a seamless and efficient quoting process while minimizing errors. The specialist will also explore opportunities to grow revenue through spot quotes and work towards channeling all country quotes through the GSRT desk. Additionally, the role includes identifying and implementing process automation solutions to enhance the sales experience.

How will you contribute to the success of DHL?

Rate Quoting

• Provide accurate and competitive rate quotes for ad-hoc shipments of 50 kgs and above.
• Collaborate with sales teams to understand customer needs and respond promptly to quoting requests.

GSRT Desk Management

• Oversee the GSRT desk operations, ensuring efficient handling of sales inquiries and rate quotes.
• Maintain high standards of customer service and communication with internal stakeholders.

Error Minimization

• Identify common sources of errors within the quoting process and implement corrective actions.
• Conduct regular reviews of quoting procedures to enhance accuracy and efficiency.

Revenue Growth

• Explore and develop strategies to increase revenue through spot quotes.
• Work towards channeling all country quotes through the GSRT desk to streamline operations and maximize revenue potential.

Reporting and Analysis

• Generate reports on quoting activities, error rates, and revenue growth initiatives.
• Analyze data to identify trends and areas for improvement in the quoting process.

Do you have what it takes?

• Collaboration skills: I excel in collaborating with sales teams to gather insights on customer requirements, which allows me to tailor quotes that align with their expectations and drive customer satisfaction.
• Operational management: My experience in managing operations ensures that I can oversee the GSRT desk efficiently, maintaining high standards of service and communication with internal stakeholders.
• Attention to detail: I have a keen eye for identifying common sources of errors in processes. I implement corrective actions and conduct regular reviews to enhance accuracy and efficiency in quoting procedures.
• Revenue generation focus: I am proactive in exploring strategies to increase revenue through spot quotes and have a track record of successfully channeling operations to maximize revenue potential.
• Analytical skills: I am skilled in generating reports and analyzing data related to quoting activities, error rates, and revenue initiatives, which helps in identifying trends and areas for process improvement.
• Commitment to continuous improvement: I am dedicated to identifying and implementing process automation solutions that enhance the sales experience, streamline operations, and reduce manual errors.
• Customer-centric approach: I prioritize customer service and communication, ensuring that all interactions are handled with professionalism and responsiveness, which fosters strong relationships with both internal and external stakeholders.

Thank you for your application. Those selected for an interview will be contacted. All applicants are required to pass interviews, a criminal background check for all countries lived in for the past 5 years, and other background checks in order to qualify for the position. We are an equal opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.