Operations Supervisor

Warehouse Manager

I. Safety & Security - Ensure that the safety and quality standards as defined for DHL and the customer are maintained and managed through consequence on a daily basis. - Ensure that all staff under charge are qualified, fit and able to perform their duties and have the correct PPE to carry out their tasks - Encourage your team to report near misses / hazards as per guidelines – Monthly - Support Country Safety & Security Lead in investigating any incident occurring at site - Involve customers and employees in these activities to ensure awareness of all relevant risks, and an effective response to all threats is implemented in the operation or section of the operation - Ensure team meets the standards of the area - Ensure that all DHL incidents are reported through text and One-Pager report before end of the shift - Ensure to conduct BBS conversation - Twice a Week - Attend monthly Workplace Health and Safety Committee Meeting

II. Quality - Ensure that the warehouse quality standards as defined for DHL and the customer are met, maintained and managed on a daily basis - Enforce proper 5S and area standards - Report any deviation and misses on cases being dispatched that might be considered as quality incident (QI) and/or may result to a customer complaint - Implement and supervise the adherence of up to date processes, work instructions, standard operating procedures and associated forms to achieve prescribed outputs - Implement the CAPA process, particularly for critical nonconformities, with identified actions taken to prevent recurrence and avoid cost of non-quality - Participate in customer, regulatory and internal operational audits as required and work with the team to implement the agreed action plan

VI. Resource Planning - Daily at the beginning of the shift: o Receive Daily resource planning update from the previous shift and define shift priorities with the Coordinator o Participate on the shift handover with your colleague of previous shift understanding the current status and priorities for your working day - Daily at the end of the shift: o Update Daily resource planning for the next shift, based on the latest volume and volume profile information o Shift handover with your colleague of next shift and report to Operations Manager the main points identified during your working day and shift

VII. Performance Tracking - Track individual and teams performance (picking, sorting, dispatching, and transporter productivity, accuracy, near-miss reporting, etc.) – Daily - Analyze the data collected (including trends and deviation), and identify actions to improve performance – Weekly - Send Operation Reports to Operations Manager and Customer – Daily

X. Performance Reviews - Conduct tactical review with your Coordinators, ensure clear communication regarding site's performance indicator and improvement actions in process – Daily - Ensure performance reviews are conducted individually by tracking how many employees have been standardized via formal performance reviews – Monthly - Present and discuss shift overall performance with Operations Manager based on the performance, raising issues, challenges and opportunities: o Weekly: Individual follow up conducted with your Operations Manager o Monthly: group meeting with all supervisors led by Operations Manager

Requirements - At least 2 years experienced in warehousing management and distribution operations - Excellent organizational and planning skills - Minimum of 1 year experienced of team management - Good analytical and numerical skills - Excellent interpersonal, leadership and motivation skills - Excellent communicator (verbal & written) - Knowledge on Quality, Health & Safety requirements - Background in Warehouse Management System - Knowledge in Microsoft Excel and Powerpoint